IT Application Support Lead (L3 | ITIL | Banking)

GMP Technologies; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A financial services company in Singapore is seeking a Senior Application Support Lead to take ownership of L3 support issues and manage offshore teams. This role requires over 8 years of experience in application support, expertise in Java and SQL, and knowledge of incident management processes. The ideal candidate will also have certifications in PMP, PRINCE2, or ITIL. Competitive salary and benefits offered.

Qualifications

• 8+ years of application support experience, preferably in banking or finance.
• Proven leadership in L3 support roles with strong incident management skills.
• Hands-on expertise in Java development and SQL required.

Responsibilities

• Act as the point of ownership for L3 support issues and vendor tickets.
• Manage offshore support rosters and engage with vendors.
• Lead root cause analysis sessions and provide updates during incidents.
• Coordinate with system owners on technical impacts and deployments.
• Conduct code reviews and validate change artifacts.
• Prepare change requests and represent changes in advisory meetings.

Skills

Application support experience

Incident management

Java development

SQL

Kubernetes

OpenShift

Education

Bachelor's degree in computer science, information technology, or related field

Tools

PMP

PRINCE2

ITIL

Job description

Responsibilities

• Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
• Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data‑related issues
• Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high‑severity incidents
• Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
• Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
• Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings

Requirements

• Bachelor's degree in computer science or information technology, or a related field
• Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
• Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
• Demonstrates hands‑on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud‑native applications considered a plus
• Proactive and well‑versed in incident management, problem resolution, and production support best practices
• Hands‑on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components

To apply, please visit www.gmprecruit.com and search for Job Reference: RY696536

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.