IT Application Support Engineer

EPS COMPUTER SYSTEMS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Singapore is seeking a support technician to provide Level 1 and Level 2 assistance for application systems. The candidate should have at least 4 years of operational support experience, including proficiency in Microsoft SQL Server. Responsibilities include managing incident tickets, liaising with vendors, and performing system maintenance. Interested candidates should apply via email with their CV and salary expectations.

Qualifications

• 4 years experience in operational support and maintenance activities.
• 2 years hands-on experience in Relational Databases such as Microsoft SQL Server.
• Hands-on experience in user acceptance testing and end-user training.

Responsibilities

• Provide Level 1 and Level 2 support for application systems.
• Liaise with external vendors for troubleshooting.
• Monitor scheduled jobs and conduct housekeeping of system logs.

Skills

Operational support

Relational Databases (SQL Server)

User requirements gathering

RabbitMQ

Service Oriented Architecture (SOA)

Job description

Job Descriptions

The Candidate must possess experience in providing Level 1 and Level 2 support (for application systems) to end-users that includes:

• Grants and reactivate access rights for user accounts via requests raised in a ticketing system.
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests), as follows:
• Generate reports for user access, application reviews, and other statistics purposes.
• Perform User management and KPI management tasks.
• Prepare production deployment for bug fixes and system enhancements.
• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.
• Conduct housekeeping of system logs and project documents when necessary.
• Perform other operational and administrative tasks as assigned or required.

Skills required

• 4 years experience in involving operational support and maintenance activities.
• 2 years hands‑on work experience in Relational Databases, such as Microsoft SQL Server.
• Able to perform gathering user requirements, communicating proposed vendor solution, supporting user acceptance testing, supporting end‑user training, and resolving issues with helpdesk agents and external vendors on Warehouse/Procurement Management Systems.
• Prefer to have hands‑on work experience in RabbitMQ and Redis message‑broker implementations, or other Message Broker technologies
• Prefer to have working experience for Service Oriented Architecture (SOA), including web services integration using REST based web services.

Interested candidates may apply directly to [e-mail] with your latest CV and indicate your current and expected salary.