IP Network Engineer (Wireless)

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Network Engineer to manage network incidents and troubleshoot complex network problems. The ideal candidate should have a diploma or bachelor's degree in engineering or computer science, with strong communication skills and the ability to work independently under pressure. Responsibilities include managing escalations, performing preventive maintenance, and collaborating with vendors to resolve issues. Competitive salary package offered.

Qualifications

• In-depth understanding of networking concepts including Routing, Switching, WLAN/LAN/WAN.
• Advanced hands-on experience on troubleshooting complex network problems.
• Understanding of wireless network technology and willingness to learn.

Responsibilities

• Manage network incidents escalations and troubleshoot network problems.
• Work with vendors for incident resolutions.
• Perform preventive maintenance on customer networks.

Skills

Network incident management

Troubleshooting and root cause identification

Communication skills

Team collaboration

Process adherence

Education

Diploma or Bachelor's degree in engineering or computer science

Tools

Routers

Switches

Job description

Job Description

• Management of network incidents escalations from L1/L2, incident and problem and security incident response.
• Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.
• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.
• Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
• Attend to conference calls with other support teams for problem identification and resolutions.
• Must have good communication skills and able to work independently.
• Must adhere to process and policies of the Customer.
• Change process management of both Customer and Huawei alignment.
• Day to day configuration as required by the customer on Huawei Devices.
• Perform insight on the customer network.
• Perform preventive maintenance, able to monitor each task and to provide report to customer on preventive maintenance checks and each issue follow up action.
• Able to maintain relationship with customer and to advise what technical issues that they might be facing.
• Able to work as a team with all TD's to provide a resolution on technical problem that they might be facing.
• Able to work under pressure and with minimal supervision.

Qualification and Necessary Skillset

• Diploma or Bachelor's degree in engineering or computer science
• In-depth understanding of the networking concepts - Routing, Switching, WLAN/LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.
• Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.
• Advanced hands-on experience on troubleshooting complex network problems.
• Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
• Knowledge of advanced network technologies like VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc will be added advantage
• Understand of wireless network technology and willingless to learn