IoT Field Engineer

GROUNDUP.AI PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions company based in Singapore is seeking an IoT Field Engineer to manage and optimize IoT deployments. The ideal candidate will have a background in engineering, experience in IoT field roles, and strong problem-solving skills. Responsibilities include on-site installations, technical support, and project coordination. A bachelor's degree in a relevant field is required, and candidates should be excited about travel and hands-on work.

Qualifications

• 2-3 years of experience in IoT hardware deployment or related roles.
• Strong problem-solving skills and attention to detail.
• Experience with edge devices and cloud integration.

Responsibilities

• Plan and execute IoT hardware deployments at client sites.
• Stay proactive in monitoring device performance.
• Provide on-site technical support and train clients.

Skills

Problem-solving skills

Communication skills

Scripting or programming

IoT device setup and troubleshooting

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

Industrial sensors

Communication protocols (HTTP, MQTT, Zigbee, LoRaWAN)

Job description

IoT Field Engineer
Location: Based in Singapore (Required to travel)

Groundup.ai aims to empower every workplace to be an AI-driven company. We envision that our clients will be using our AI tools as a foundation in their everyday operations. As we continue bringing our innovative approach to fast-growing companies across manufacturing, aerospace, logistics, and maritime, we are looking for an IoT Engineer to join us on this exciting journey.

This role is critical in deploying, managing, and optimizing our proprietary IoT hardware and AI-driven maintenance solutions at challenging sites, including manufacturing, shipping, oil & gas, and more. You will ensure that our field deployments operate smoothly, enabling uninterrupted data collection and analysis.

As an IoT Engineer, you will be the face of our company at client locations, responsible for the installation of our products and providing on-site support. Your role requires a blend of technical prowess and customer service skills to ensure the successful setup, maintenance, and troubleshooting of our solutions, while fostering positive client relationships and technical reliability.

As part of our IoT, AI, and Data Analytics team, you will work in a fast-paced environment with a talented, international team to deliver industrial-grade solutions that drive cognitive maintenance, machine health monitoring, and workplace safety.

We value team members who take ownership, move fast, and are hungry to build impactful solutions. We’ve secured strategic partnerships and government recognition for our work—now we’re scaling further, and we want you on board.

Key Responsibilities

Deployment & Project Coordination

• Plan and execute IoT hardware deployments tailored to client site requirements.
• Perform on-site installation and configuration of our software and hardware solutions.
• Coordinate with internal teams (R&D, Product, Sales) to ensure smooth installation, integration, and commissioning of devices.

Infrastructure Management

• Maintain the stability and reliability of deployed IoT systems to ensure uninterrupted data flow.
• Monitor device performance, diagnose, and resolve technical issues proactively.

Technical Support & Troubleshooting

• Provide on-site and hands-on technical support to resolve client hardware-related issues quickly.
• Train clients on product usage and maintenance best practices.
• Conduct root cause analysis and implement preventive measures to minimize downtime.

Resource Optimization

• Manage deployment resources efficiently to meet project timelines and budgets.
• Coordinate with production teams to ensure timely delivery and setup of materials.
• Develop and improve SOPs for installation, maintenance, and troubleshooting.

Quality Assurance & Compliance

• Ensure all deployments adhere to safety, quality, and industry standards.
• Revisit sites for routine maintenance checks and client follow-ups.
• Work with QA to validate device performance and system reliability.
• Ensure compliance with safety regulations and company installation standards

Reporting & Documentation

• Prepare deployment reports, including resource usage, timelines, and technical outcomes.
• Document installation processes and client interactions in our CRM.
• Maintain detailed technical documentation for future reference and process improvements.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechatronics, Computer Engineering, or related field.
• 2–3 years of experience in IoT hardware deployment, field engineering, or related roles.
• Proficient with at least one scripting or programming language
• Strong problem-solving skills and attention to detail.
• Significant experience in on-site installation and technical support in an IoT and technology environment
• Proficiency in IoT device setup, calibration, and troubleshooting.
• Familiarity with industrial sensors and communication protocols including but not limited to HTTP, MQTT, Zigbee, LoRaWAN, NTP
• Self-driven and able to work independently and manage on-site responsibilities effectively.
• Strong communication skills and ability to work in client-facing situations.
• Excited about working onsite and travelling locally and internationally for deployments.
• Experience with edge devices, gateways, and cloud integration.

Bonus

• Certifications in electrical, mechanical, or related fields
• Certifications in related WSQ and ISO standards