Interpreter – Call Center - Healthcare & Public Services (WFH)

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing service provider in Singapore is seeking a Call Centre Agent (Interpreter) for a permanent night shift role. This position involves providing high-quality real-time spoken communication interpretation across various sectors while working from home. Candidates must have a minimum of GCE O levels and demonstrate strong listening and memory skills. This role requires professionalism and cultural sensitivity, ensuring effective communication for clients.

Qualifications

• Ability to facilitate real-time spoken communication interpretation.
• Maintains focus and neutrality during conversations.
• Quickly builds trust and credibility with clients.

Responsibilities

• Interpret conversations for clients across various sectors.
• Handle on-demand calls providing consecutive interpretation.
• Explain cultural nuances to prevent misunderstandings.

Skills

Good listening

Memory and note-taking abilities

Cultural sensitivity

Professionalism

Education

Minimum GCE O levels and above

Job description

Call Centre Agent (Interpreter) (WFH, Perm Night Shift)

• Permanent Night Shift
• Working hours starting anytime between 7pm to 3am, based on schedule
• Permanent Work From Home arrangement
• Salary $5,000 per month

Job Description

• Facilitate real-time spoken communication interpretation to help individuals overcome linguistic barriers and communicate effectively.
• Handle on-demand telephone or video calls, providing consecutive interpretation between the source and the target tongue.
• Quickly and accurately process spoken information while maintaining cultural sensitivity, professionalism, and courtesy.
• Apply appropriate industry-specific terminology and demonstrate familiarity with standard procedures across various sectors.
• Interpret conversations ranging from simple to complex topics in fields such as healthcare, government, insurance, finance, utilities, travel, emergency services (911), law enforcement, legal proceedings, and general business.

Requirements

• Qualification Minimum GCE O levels and above
• Demonstrates good listening, memory, and note-taking abilities to ensure high accuracy in interpretation.
• Maintains focus and neutrality during conversations, remaining objective and detached from the dialogue.
• Quickly builds trust and credibility with clients through professional conduct and clear communication.
• Follows client instructions precisely and consistently throughout the interpretation process.
• Explains cultural nuances when necessary to prevent misunderstandings, with client.
• Fully equipped to work remotely on a permanent basis.