Insurance Customer Service Officer, Service Centre (6 months)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading insurance company in Singapore is seeking a customer service representative to manage inquiries from policyholders and financial representatives. The ideal candidate has 1-2 years of experience, preferably in the insurance or banking sector, and possesses strong communication and interpersonal skills. Responsibilities include ensuring excellent customer service and managing complaints effectively.

Qualifications

• 1–2 years of customer service experience, preferably in insurance or banking.
• Team player with good interpersonal and communication skills.
• Customer-oriented with a positive attitude.

Responsibilities

• Manage queries and requests from policyholders and financial representatives.
• Ensure unresolved issues are followed up and resolved.
• Provide excellent customer service and ensure proper case closure.

Skills

Customer service experience

Interpersonal skills

Communication skills

Proficient in Microsoft Office

Education

GCE 'A' Level / Diploma / Degree

Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance)

Job description

Responsibilities

• Manage walk-in policyholders’ and financial representatives’ queries and requests on policy-related matters (Life and General Insurance) within stipulated timelines.

• Ensure unresolved issues over the counter are promptly followed up and resolved within the service standard.

• Assess and manage appeals, feedback, and minor complaints from policyholders, financial representatives, and business partners.

• Provide excellent customer service and ensure proper case closure within operational turnaround time.

• Assist in various touchpoints such as Digital Communications and Call Centre when required.

• May be rotated among different Service Centres.

• Handle ad-hoc assignments or tasks as delegated by the Section Head.

• Take accountability for business and regulatory compliance risks, and proactively mitigate them.

• Maintain awareness of regulatory and industry trends, emerging threats, and technologies to better safeguard the company.

Requirements

• GCE ‘A’ Level / Diploma / Degree from a recognized institution.

• Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) will be an advantage.

• Candidates with 1–2 years of customer service experience, preferably in insurance or banking, will be highly considered.

• Comfortable working in a frontline environment.

• Team player with good interpersonal, communication, and writing skills.

• Customer-oriented, positive attitude, able to work under pressure with minimal supervision.

• Proficient in Microsoft Office applications.

• Singaporeans only