Insurance Customer Service Officer, Service Centre (6 months)

RecruitFirst; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading insurance firm in Singapore is seeking candidates for a customer service role. Responsibilities include handling queries from policyholders and financial representatives, managing complaints, and providing excellent service. The ideal candidate should have 1-2 years of customer service experience and be proficient in Microsoft Office. Professional insurance certifications will be an advantage. This position requires effective communication and teamwork, with a focus on customer satisfaction.

Qualifications

• 1–2 years of customer service experience, preferably in insurance or banking.
• Comfortable working in a frontline environment.
• Team player with good interpersonal, communication, and writing skills.

Responsibilities

• Manage walk-in policyholders’ and financial representatives’ queries.
• Assess and manage appeals, feedback, and complaints.
• Provide excellent customer service and ensure proper case closure.

Skills

Customer service experience

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Education

GCE ‘A’ Level / Diploma / Degree from a recognised institution

Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance)

Job description

Manage walk‑in policyholders’ and financial representatives’ queries and requests on policy‑related matters (Life and General Insurance) within stipulated timelines.

Ensure unresolved issues over the counter are promptly followed up and resolved within the service standard.

Assess and manage appeals, feedback, and minor complaints from policyholders, financial representatives, and business partners.

Provide excellent customer service and ensure proper case closure within operational turnaround time.

Assist in various touchpoints such as Digital Communications and Call Centre when required.

May be rotated among different Service Centres.

Handle ad‑hoc assignments or tasks as delegated by the Section Head.

Take accountability for business and regulatory compliance risks, and proactively mitigate them.

Maintain awareness of regulatory and industry trends, emerging threats, and technologies to better safeguard the company.

Requirements

• GCE ‘A’ Level / Diploma / Degree from a recognised institution.
• Professional insurance certifications (BCP, PGI, M5, M9, M9A, Health Insurance) will be an advantage.
• Candidates with 1–2 years of customer service experience, preferably in insurance or banking, will be highly considered.
• Comfortable working in a frontline environment.
• Team player with good interpersonal, communication, and writing skills.
• Customer‑oriented, positive attitude, able to work under pressure with minimal supervision.
• Proficient in Microsoft Office applications.