Insurance Claims Care Advocate

Charles Taylor; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading insurance solutions provider in Singapore is seeking a Claims Customer Service Adviser to ensure exceptional service for policy holders' claims. The ideal candidate must have strong English communication skills, be proactive and organized, and be willing to complete required insurance certification. This role is customer-focused, requiring empathy and effective problem-solving in a fast-paced environment.

Qualifications

• Willing to study for and take the required certification course ‘ANZIIF General Insurance Code of Practice 2024’.
• Experience within the insurance claims sector is desirable.

Responsibilities

• Assist customers with claims efficiently and accurately.
• Resolve disputes and present solutions.
• Communicate with colleagues to ensure a seamless claims service.

Skills

Excellent spoken English

Effective conversation management skills

Proficiency in Microsoft Office

Empathetic communication

High accuracy and attention to detail

Ability to multitask

Team player

Education

Certification in ANZIIF General Insurance Code of Practice 2024

Job description

A leading insurance solutions provider in Singapore is seeking a Claims Customer Service Adviser to ensure exceptional service for policy holders' claims. The ideal candidate must have strong English communication skills, be proactive and organized, and be willing to complete required insurance certification. This role is customer-focused, requiring empathy and effective problem-solving in a fast-paced environment.