Inside sales Specialist (ID) Malaysia Operations Management 23-October-2026

TDCX; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Flexible work

Learning & development

Mentoring

Résumé du poste

TDCX is seeking a seasoned leader to manage a high-performing Business Development Representatives team. You will drive outbound prospecting, optimize lead-to-opportunity conversion, and ensure delivery of a strong sales pipeline to downstream commercial teams.

Bring 3+ years in B2B sales leadership within cloud/SaaS environments, strong coaching skills, and expertise in Salesforce and BI tools. Excellent English communication and stakeholder alignment are essential.

Qualifications

• Bachelor's Degree required; business administration, CS, information systems preferred.
• 3+ years in B2B sales, account management, or inside sales with leadership or mentoring experience in tech or SaaS environments.

Responsabilités

• Direct daily operations of the BDR team and set performance benchmarks.
• Coach on cold outreach, discovery, objection handling and cloud value positioning.
• Ensure pipeline quality and seamless handoffs to downstream sales teams.
• Collaborate with client stakeholders to deploy targeted territory plays and analyze metrics.
• Maintain CRM hygiene and governance for accurate forecasting.

Connaissances

People leadership

CRM proficiency

Sales coaching

Outbound prospecting

Cloud/SaaS knowledge

Formation

Bachelor's Degree

Business/CS background

Outils

Salesforce

BI tools

Description du poste

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Your mission is to lead, coach, and drive a high-performing team of Business Development Representatives (BDRs) dedicated to pipeline generation within a world-leading productivity and cloud ecosystem. You will oversee daily outbound prospecting operations, optimize lead-to-opportunity conversion funnels, and ensure the delivery of high-quality sales pipeline to downstream commercial teams. As a frontline leader, you will balance operational governance, data-driven performance management, and strategic stakeholder alignment to consistently meet and exceed client targets.

Key Responsibilities:

Team Leadership & Performance Management: Direct daily operations of the BDR team, establishing performance benchmarks, conducting regular 1:1, and driving KPIs around outreach volume, conversion rates, and qualified pipeline generation.

Sales Coaching & Talent Enablement: Deliver continuous coaching on cold outreach methodologies, discovery frameworks, objection handling, and cloud value positioning to elevate team capability and commercial acumen.

Pipeline Governance & Quality Assurance: Audit opportunity qualification criteria, deal documentation, and CRM hygiene to ensure seamless handoffs to downstream sales specialists and maintain strict pipeline integrity.

Campaign Strategy & Stakeholder Collaboration: Partner with client stakeholders and cross-functional leadership to deploy targeted territory plays, analyze campaign metrics, identify operational bottlenecks, and execute corrective action plans.

Who are we looking for?

Education and Experience:

Education: Bachelor's Degree required; a degree in Business Administration, Computer Science, Information Systems, or a related field is preferred.

Experience: Minimum of 3 years of relevant professional experience in B2B sales, account management, or inside sales, including proven experience in a leadership, supervisory, or senior mentoring capacity within technology, Cloud services, or SaaS environments.

Core Competencies and Skills:

People Leadership & Coaching: Demonstrated ability to motivate, mentor, and drive frontline sales professionals to consistently hit and exceed operational and revenue targets.

Cloud Ecosystem & Commercial Acumen: Strong working knowledge of SaaS, PaaS, IaaS ecosystems, coupled with a deep understanding of outbound prospecting lifecycles and enterprise qualification methodologies.

Data-Driven Operations & CRM Proficiency: Advanced capability in analyzing sales performance metrics, forecasting pipeline health, and managing reporting workflows in Salesforce (SFDC) and business intelligence tools.

Stakeholder Management & Executive Communication: Exceptional verbal and written communication skills in English, with the commercial presence to interface effectively with senior client leadership and cross-functional teams.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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BPO, Inside Sales, Performance Management, Telemarketing, QA, Operations, Human Resources, Sales, Quality