Inpatient Ward Operations Executive (GOVT/West) - up to $4.5k #HAO

Recruit Express Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare staffing agency in Singapore is seeking an Inpatient Ward Operations Executive to manage daily ward operations and improve customer satisfaction. The role involves strategic planning and collaboration with various stakeholders. The ideal candidate has a degree and at least 2 years of relevant healthcare experience. Interested parties should send a resume to the specified email.

Qualifications

• Minimum 2 years of relevant experience in healthcare.
• Experience in managing operational matters and stakeholder collaboration.

Responsibilities

• Responsible for daily operations of assigned inpatient ward(s).
• Track and monitor customer satisfaction ratings.
• Participate in Quality Improvement projects.

Skills

Leadership

Strategic Planning

Customer Service

Operational Efficiency

Education

Min Degree in any course

Job description

Inpatient Ward Operations Executive (GOVT/West) - up to $4.5k #HAO

Salary: up to $4500

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description:

1) Leadership and Strategic Planning

• Participate in the development of strategic plans. He/She will facilitate in the alignment of the vision, philosophy, strategic and business plans for the Operations team. This includes the formulation of a tactical roadmap to achieve measurable targets within prescribed timelines. These measurable targets are quantifiable quality outcomes as KRAs that can be used to benchmark against other institutions.
• Participate in the transformation of hospital design and deliver of support services through the Campus Redevelopment project.

2) Major Duties (80%)

• Responsible for daily operations of assigned inpatient ward(s), including ward reception counter services, administrative / operational matters and partnering Ward Nurse Manager and other stakeholders to solve system and process issues.
• Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilization.
• Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
• Work closely with Nursing, Operational Support Services and other stakeholders for ward infrastructure and/or building improvement projects to ensure 1) adequate planning of project phases and bed closures to minimize disruption to inpatient operations, 2) user requirements are adequately captured in project specifications, 3) site works are carried out in compliance with hospital standards e.g. infection control, 4) projects are completed on time and within budget.
• Track, monitor and make recommendations for all hospital related requirements related to its annual planning cycles, including financial, manpower and total training budgets.
• Work closely with relevant departments on special projects, workgroups or committees to resolve intra-department conflicts, initiate and propose options where possible and see through the implementation to ensure desired outcomes are achieved.
• Participate actively in relevant Way projects, Quality Improvement/ IT projects and initiatives. Constantly review within assigned areas, systems and process initiatives to achieve safer, better, faster and cheaper care for the customers.
• Handle customer complaints and follow up with service recovery if necessary.
• Review and update policies and procedures as needed.

3) General Duties (20%)

• Support any relevant hospital committees formed within the assigned area(s) of responsibilities, for example, Division of Critical Care Committee, etc.
• Perform any other duties as assigned by Reporting Officer.

Job Requirements: Min Degree in any course w min 2 yrs of relevant experience in healthcare

Interested candidates, please submit your resume to: [e-mail]

Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)