Inpatient Operations Senior Executive / AM [West | Up to $4,500 + AWS + VB]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a professional to manage clinical and patient services within inpatient wards. Key responsibilities include overseeing ward operations, enhancing customer experience, and collaborating on improvement projects. Candidates should possess a degree, customer service orientation, and experience in the service industry is preferred. This role offers a chance to positively impact patient care in a healthcare setting.

Qualifications

• Minimum two years of working experience, preferably in the service industry.
• Experience in healthcare industry is an added advantage.
• Project management experience is an added advantage.

Responsibilities

• Assist in managing assigned clinical and patient services within inpatient wards.
• Oversee daily ward operations including reception services and administrative matters.
• Review and enhance key processes to improve customer experience.

Skills

Service-oriented

Customer focus

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft PowerPoint

Education

Degree in any discipline

Job description

[Job ID: 1131704]

Responsibilities

• Assist in managing assigned clinical and patient services within inpatient wards.
• Oversee daily ward operations including reception services, administrative matters, and coordination with nursing and support teams.
• Review and enhance key processes to improve customer experience, operational efficiency, and resource utilisation.
• Monitor and recommend strategies to achieve high customer satisfaction ratings.
• Collaborate with stakeholders on ward infrastructure and building improvement projects, ensuring minimal disruption, compliance with standards, and timely completion.
• Support hospital planning cycles including financial, manpower, and training budgets.
• Participate in special projects, workgroups, and committees to resolve operational issues and implement improvements.
• Contribute to hospital-wide initiatives such as quality improvement and IT projects to enhance care delivery.
• Manage customer feedback and service recovery efforts.
• Review and update operational policies and procedures.
• Support relevant hospital committees within assigned areas of responsibility.

Requirements

• Degree in any discipline.
• Minimum two years of working experience, preferably in the service industry.
• Experience in healthcare industry is an added advantage.
• Project management experience is an added advantage.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Service-oriented with a strong customer focus.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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