Infrastructure Engineer / Technical Analyst | Immediate Hiring | (WY)

Elitez Group; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking an experienced Infrastructure Engineer/Technical Analyst in Singapore. The role involves providing Tier 2 support for hardware, software, and networking issues, along with managing Windows Server and firewall configurations. Ideal candidates will have strong troubleshooting skills and the ability to travel to client sites to deliver support. Competitive salary offered.

Qualifications

• Level 2 and above technical experience in infrastructure support.
• Proficient in Windows Server administration and firewall management.
• Experience with backup and recovery solutions.

Responsibilities

• Provide Tier 2 support for hardware, software, and networking issues.
• Install, configure, and manage servers including Windows Server.
• Maintain and monitor firewall configurations like Fortinet and Cisco ASA.

Skills

Tier 2 support

Windows Server administration

Firewall configuration

Networking protocols

Backup and recovery solutions

Strong troubleshooting skills

Communication skills

Job description

Infrastructure Engineer / Technical Analyst | Immediate Hiring | (WY)

💻 Infratructure Engineer / Technical Analyst | Level 2 and above | (with systems & firewall experience)💻

Working Hours: 9:00 AM – 6:00 PM, Monday to Friday (5-days workweek)

Location: Roaming based on request. (Singapore)

Salary: $2,500 - $3,500 per month

Probation Period: 6 months (can be shortened based on performance)

Responsibilities

• Provide Tier 2 support via service desk for hardware, software, and networking issues
• Install, configure, and manage servers (Windows Server, Active Directory, DNS, etc.)
• Maintain and monitor firewall configurations (e.g., Fortinet, Cisco ASA, Palo Alto)
• Support backup and disaster recovery systems
• Implement system patches, upgrades, and security policies
• Manage user permissions, access controls, and MFA systems
• Document incidents, changes, and infrastructure procedures
• Assist in infrastructure projects (on-premises or cloud migrations, etc.)
• Windows Server administration (AD, DHCP, DNS, Group Policy)
• Experience with firewalls (configuration, troubleshooting, policies)
• Knowledge of networking protocols (TCP/IP, VPNs, VLANs)
• Backup and recovery tools (Veeam, Acronis, etc.)
• Endpoint protection and patching tools
• ITIL practices and ticketing systems (ServiceNow, Jira, etc.)
• Strong troubleshooting skills for both hardware and software issues
• Basic knowledge of Windows and macOS environments, as well as common business applications
• Good communication skills, especially able to support Chinese-speaking clients or users
• Ability to work independently and as part of a team
• Require to travel to different client sites to deliver technical support and services (Depends on tickets)

Qualifications

• Level 2 and above technical experience
• Proficient in Windows Server administration
• Experience with firewall configuration and management
• Knowledge of networking protocols and security best practices
• Experience with backup and recovery solutions
• Familiarity with ITIL practices and ticketing systems
• Strong troubleshooting and communication skills

Nice to Have Certifications

• CompTIA Network+ / Security+
• Microsoft Certified: Azure Fundamentals or similar
• Cisco CCNA (especially for firewall/networking-heavy roles)