Infrastructure Engineer, Linux, Hybrid, $6800

ADECCO PERSONNEL PTE LTD; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced IT Support Specialist to provide operational support for mission-critical systems. The role requires at least 3 years of experience, along with qualifications in IT or Computer Science. Responsibilities include troubleshooting incidents and ensuring system availability. Strong knowledge in Red Hat Enterprise Linux or Kubernetes is preferred. Apply with your resume to be considered.

Qualifications

• At least 3 years of experience in production support, preferably in the public sector.
• Proven experience in handling P1/P2 incidents.
• Preferably certification in Red Hat Enterprise Linux or Kubernetes.

Responsibilities

• Provide level 2 support for mission-critical systems.
• Ensure adherence to SLA and system availability.
• Investigate and resolve application incidents.

Skills

Level 2 support operations

Troubleshooting and diagnostics

Network configuration

Monitoring application logs

Root cause analysis

Education

Diploma or bachelor degree in Information Technology, Computer Science, Engineering

Tools

Red Hat Enterprise Linux

Microsoft Hyper-V

Azure Stack

Cisco switches

Job description

Overview

• Opportunity to work with MNC company
• 5 days' work week, Office Hours, Hybrid
• Working location: CBD

Operational Support

• Provide level 2 support operations for mission-critical system and infrastructure
• Provide troubleshooting and diagnostics for incidents escalated from level 1
• Ensure adherence to SLA, system availability
• Perform OS patching for Windows Servers and Red Hat Enterprise Linux manually or by RHEL Satellite or Microsoft WSUS
• Administer Microsoft Hyper-V and Azure Stack, including Virtual Machine provisioning, performance tuning and resource optimization
• Provide network configuration & support for Cisco switches, wireless LAN controllers

Application Support

• Investigate and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible
• Monitor application logs, integration points such as REST API, message queues, file-based transfer
• Perform application health checks to proactively identify issues and ensure uptime
• Liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests
• Support and maintain job schedulers, interface configurations and integration points
• Maintain and support application configurations, environment-specific settings and integration parameters
• Document known issues, resolution procedure, rollback in the knowledge base

Incident & Problem Management

Change Management

Patch Management

Documentation and Compliance

Configuration Management

Testing and Verification

Qualifications

• Diploma or bachelor degree in Information Technology, Computer Science, Engineering, or a closely related discipline
• At least 3 years experience in production support, preferably in public sector
• Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
• Preferably certification in Red Hat Enterprise Linux or Kubernetes

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [e-mail] to drop your resume
• All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307