Infrastructure Engineer

Adecco; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global technology consulting firm in Singapore is looking for an IT Support Specialist to provide Level 1 support for various technical issues, from network login to Office 365 problems. Candidates should have basic to intermediate IT support knowledge, strong troubleshooting skills, and the ability to work both independently and within a team. This role offers an opportunity to enhance your technical skills in a dynamic environment.

Qualifications

• Basic to intermediate knowledge of IT support processes and tools.
• Experience with endpoint device management and server monitoring.
• Prior experience in a technical support role is advantageous.

Responsibilities

• Provide Level 1 support for network, login, and Office 365-related issues.
• Escalate unresolved issues to Level 2 support.
• Coordinate with end users to apply security patches and updates.

Skills

IT support processes and tools

Troubleshooting

Communication

Tools

Windows

macOS

Job description

About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Responsibilities

• Provide Level 1 support for network, login, Windows Active Directory, in-house applications, and Office 365-related issues.
• Escalate unresolved issues to Level 2 support and collaborate on resolution.
• Maintain hardware and software inventory for endpoint devices (e.g., Windows, macOS).
• Monitor and perform health checks on Windows servers.
• Coordinate with end users to apply security patches and updates.
• Install authorized software as requested by users.
• Manage service requests and incidents to meet defined KPIs.
• Support ad hoc IT tasks and company-wide initiatives (e.g., emergency patches, device audits).
• Maintain small office network equipment such as routers.

Requirements

• Basic to intermediate knowledge of IT support processes and tools.
• Familiarity with Windows and macOS environments.
• Experience with endpoint device management and server monitoring.
• Strong troubleshooting and communication skills.
• Ability to work independently and collaboratively in a team.
• Prior experience in a technical support role is advantageous.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].