Infra Project/ Service Delivery Manager

IOTALENTS PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A technology solutions company in Singapore is seeking an IT Infrastructure Specialist to manage operations ensuring high availability and optimal system performance. The role involves leading technical teams, establishing ITSM standards, and analyzing system performance. The ideal candidate must have a degree in Information Technology, experience in Windows systems, and knowledge of VMWare tools. Certifications such as VCP and AWS are preferred, and familiarity with Singapore government standards is a plus.

Qualifications

• Bachelor's degree in Information Technology or related field is required.
• Experience in Windows system administration is essential.
• Familiarity with automation in VMWare is highly valued.

Responsibilities

• Ensure smooth operations conforming with SLAs.
• Analyze system performance and recommend optimizations.
• Lead problem determination for system errors.

Skills

Windows system administration

VMWare experience

Shell scripts

Python

Perl

PowerShell

Active Directory

AWS Certified

Education

Degree in Information Technology or related sciences

Tools

VMWare

HCI

SDDC

VRA

VRO

Job description

Job Description

• Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)
• To establish ITSM standards, processes, and guidelines that are in line with industry standards and best practices
• Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration, and configuration.
• Assist the project Service Delivery Manager in managing the day-to-day Operations management.
• Analyze system performance and make recommendations for optimization
• Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
• Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for the successful resolution of issues and incidents
• Review Incident Report
• Participate in the upgrade/patching planning and execution of the Middleware software
• Ensure adherence to applicable Change and Release Management processes.
• Develop technical documentation and procedures on monitoring and performance.
• Regular projects reporting update to SDM & any other duties as and when assigned
• Lead problem determination on system errors or malfunctions, and work with the application team/supplier to identify, diagnose, and rectify the problem.
• Performs capacity study to analyze current resource utilization and estimates future requirements.
• Monitoring system to ensure high availability and optimal performance
• Update documentation of work

Requirements

• Degree in any Information Technology degree or related sciences
• Windows system administration background is required
• VMWare experience with good knowledge of HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter, and Hyper-V
• Familiarity with VMWare automation (VRA, VRO)
• Hands-on knowledge in Shell, Perl, Python, or PowerShell
• Familiarity with automated security patches and vulnerability management.
• Experience in planning and setting up project environments across development, QA, and production
• Experience in software-defined infrastructure software stack
• Experience in Active Directory, Domain Controller, DNS, DHCP, DFS, Proxy, and Firewall servers
• VCP certification is a definite plus
• AWS Certified preferred
• Familiarity with the Government Data Centre (GDC) onboarding process
• Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance
• A qualification in ITIL or a similar qualification in Service Management is preferred