Information Technology Support Specialist

AVASO Technology Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global IT solutions provider is seeking an experienced IT Field Engineer (Level 2) in Singapore. This full-time contract position involves providing on-site desktop and network support, troubleshooting hardware and software issues, and ensuring a smooth client experience. Ideal candidates should have at least 3 years of IT support experience and a strong technical background. A collaborative team environment and outstanding growth potential are offered in this role.

Benefits

Excellent career growth opportunities

Exposure to global projects

A diverse and inclusive work environment

A competitive financial package

Qualifications

• Minimum 3 years of hands-on IT support or field engineering experience.
• Certifications like CompTIA A+, MCP, or Cisco CCNA preferred.

Responsibilities

• Provide first and second-level technical support for desktop and network issues.
• Install, configure, and upgrade operating systems and software.
• Troubleshoot hardware failures and network device issues.

Skills

Wi-Fi Configuration & Support

End User Computing (EUC)

Desktop and Network Support

Server Management and Maintenance

Hardware and Software Troubleshooting

Education

Bachelor’s degree in computer science or Information Technology

Tools

Windows 7–11

Microsoft Office 365

Cisco Jabber

Job description

Overview

Information Technology Engineer – Field Support

AVASO Technology Solutions - Singapore

Job Opportunity:

AVASO Technology Solutions is looking for an experienced IT Field Engineer (Level 2) to join our team as a Full-Time Contractor.

This position is ideal for professionals who enjoy working in dynamic environments, providing hands-on technical support, and ensuring smooth IT operations for global clients.

Position Details

• Role: Network EUC – L2 (Field Support)
• Type: Full-Time Contractor
• Location: Singapore 642673
• Experience: Minimum 3+ years of relevant IT Field Support experience
• Languages Required: Local language and English (Fluent/Business Level)
• Availability: Weekdays during business hours only

Key Skills Required

• Wi-Fi Configuration & Support
• End User Computing (EUC)
• Desktop and Network Support
• Server Management and Maintenance
• Hardware and Software Troubleshooting

We are looking for a reliable, proactive, and customer-oriented professional who can provide effective on-site support with a strong sense of responsibility and service excellence.

This position offers an excellent opportunity to enhance your technical expertise and work within a dynamic and collaborative team environment.

Company Overview

Website: www.avasotech.com

Join AVASO Technology – A Global Leader in IT Solutions and Services

AVASO Technology Solutions is a trusted global provider of IT infrastructure and managed services, committed to delivering reliable and innovative technology support to businesses worldwide.

We specialize in End User Computing (EUC), Desktop and Network Support, Server Management, Wi-Fi, and both Hardware & Software Services.

Operating in over 150 countries, AVASO supports a wide range of industries and some of the world’s most recognized brands. Our focus is on helping organizations streamline IT operations, enhance performance, and drive digital transformation.

Position Highlights

• Excellent career growth opportunities
• Exposure to global projects
• A diverse and inclusive work environment
• A rewarding financial package

Position Overview

We are seeking a skilled and dedicated IT Support Specialist (Field Support – Network EUC) who will provide technical assistance and support to end users.

The ideal candidate will have a strong technical background, a passion for solving IT challenges, and a customer-first attitude.

Role Overview

As an IT Field Engineer (Level 2), you will be responsible for:

• Providing day-to-day on-site desktop and network support
• Troubleshooting hardware and software issues
• Handling service requests and incidents through ticketing systems
• Coordinating with vendors and ensuring timely issue resolution
• Maintaining documentation and delivering consistent, high-quality service

Key Responsibilities

• Provide first and second-level technical support for desktop, laptop, and network issues.
• Install, configure, and upgrade operating systems and software (Windows 7–11, Office 365, Cisco Jabber, etc.).
• Troubleshoot hardware failures, printer connectivity, and peripheral device issues.
• Perform preventive maintenance and minor hardware repairs.
• Support servers, network devices, and Wi-Fi infrastructure.
• Use diagnostic tools to identify and resolve issues effectively.
• Collaborate with internal teams and third-party vendors for problem resolution.
• Maintain clear communication with end users and update incident progress promptly.
• Ensure all tasks are completed as per defined SLA and quality standards.

Required Skills & Qualifications

• Education: Bachelor’s degree in computer science, Information Technology, or equivalent experience.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or Cisco CCNA preferred.
• Experience: Minimum 3 years of hands-on IT support or field engineering experience.

Technical Skills

• Windows 7–11, Active Directory, and Group Policy (GPO)
• Microsoft Office 365 and enterprise-level antivirus solutions
• Hardware setup, installation, and troubleshooting
• Network and server support knowledge
• Helpdesk and ticketing systems
• Basic understanding of macOS and mobile device management (iOS/Android)

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities efficiently
• Flexible, adaptable, and a strong team player

Visa & Work Eligibility

• Candidates must be legally authorized to work without visa sponsorship.
• Excellent technical and troubleshooting skills.
• Strong verbal and written communication abilities.
• Comfortable working independently in a fast-paced environment.

Why Join AVASO Technology?

• Be part of a dynamic and innovative global team.
• Gain exposure to cutting-edge technologies and global clients.
• Enjoy career growth and continuous learning opportunities.
• Receive a competitive salary and benefits package.

How to Apply

Ready to take your IT career to the next level?

We’d love to hear from you! Please share your updated CV and let us know your availability for a quick discussion.

You can reach out to us through:

WhatsApp: [phone]

3CX: [phone] (Extn: 1920)

Email: [e-mail]

Or simply apply directly through the link below:

Apply Here: https://careers.avasotech.com/job-invite/1019/

Equal Employment Opportunity (EEO) Statement

• AVASO Technology Solutions is committed to maintaining a diverse, inclusive, and respectful work environment.
• We do not discriminate based on race, color, religion, gender, age, nationality, disability, sexual orientation, or any other protected status.
• All employment decisions are made based on qualifications, merit, and business need.