Information Technology Support Engineer

LIONSBOT INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is looking for an IT Support Engineer for a 12-month renewable contract. This role requires managing daily user support, resolving IT issues, and maintaining local IT infrastructure. Ideal candidates have 2–3 years of experience in end-user support, with proficiency in Windows and macOS systems. The role also involves collaborating with a global IT team while making independent decisions on-site. A service-oriented mindset is essential for this position.

Qualifications

• 2–3 years of hands-on experience in end-user IT support.
• Practical experience supporting Windows and macOS systems; basic exposure to Linux is an advantage.
• Familiarity with endpoint security practices and IT operational controls.

Responsibilities

• Act as the primary on-site IT support engineer for daily user support.
• Resolve end-user IT issues related to laptops and user accounts.
• Perform routine checks on local IT infrastructure.

Skills

End-user IT support

Windows

macOS

VPN management

SaaS applications

Communication

Tools

Microsoft 365

Google Workspace

Barracuda

Cisco

Check Point

Job description

Roles & Responsibilities

LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on‑site IT support engineer for day‑to‑day user support in the Singapore office, working closely with the Global IT team led from overseas.

The role focuses on end‑user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early‑mid career IT professional who can operate independently on‑site while escalating appropriately to a distributed IT team.

Key Responsibilities

• Act as the primary on‑site IT support engineer for day‑to‑day user support in the Singapore office, with escalation support from the Global IT team
• Resolve end‑user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications
• Perform structured troubleshooting to identify common causes of recurring end‑user or device issues, and elevate with clear findings where required
• Set up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptions
• Execute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and complete
• Perform routine checks on local IT infrastructure including Wi‑Fi, printers, routers, switches, and access points
• Support endpoint security controls such as antivirus, EDR, and system patching in line with company standards
• Provide Level‑1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as required
• Maintain accurate and up‑to‑date records of IT assets, devices, licenses, users, and support activities
• Support ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for audits
• Suggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day‑to‑day operational experience

Tools & Environment

• End‑user environments: Windows, macOS (basic exposure to Linux is an advantage)
• Identity & access management: Active Directory and cloud‑based directory services
• Collaboration & productivity tools: Microsoft 365, Google Workspace
• Security & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutions
• Endpoint security, device, and asset management systems
• IT ticketing and documentation platforms

Qualifications & Experience

• 2–3 years of hands‑on experience in end‑user IT support
• Practical experience supporting Windows and macOS systems; basic exposure to Linux is an advantage
• Working knowledge of VPNs, SaaS applications, identity and access management, and ticketing systems
• Familiarity with endpoint security practices, asset tracking, and IT operational controls
• Exposure to network devices, firewalls, or access points is an advantage
• Able to work independently on‑site while collaborating effectively with an overseas IT team
• Clear communicator who is organised, accountable, and service‑oriented

What We Are Looking For

• An IT support professional who can manage routine on‑site support independently and make sound day‑to‑day decisions
• Able to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolution
• Comfortable balancing hands‑on technical support with documentation and process discipline
• Professional, reliable, and motivated to deepen technical and operational skills over time