Information Technology - Lead Systems Engineer (IT Network Communications)

SINGAPORE AIRLINES LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SINGAPORE AIRLINES LIMITED seeks a skilled Network and Communication Operations Engineer to oversee design, implementation, and management of the Group's network operations, ensuring maximum availability and alignment with business objectives. You will collaborate with vendors and internal teams to deliver reliable IT services.

The role requires extensive experience in SDWAN, Voice/Collaboration, Wireless, LAN, and NAC, plus cloud knowledge.

Qualifications

• Degree with 6-10 years of network operation experience in a multi-vendor environment.
• Relevant networking certifications (Cisco, Aruba, Versa) preferred.
• Understanding of SDWAN, Voice, Wireless and LAN architectures.
• Excellent problem-solving and communication skills.

Responsibilities

• Transform network infrastructure to enhance availability and automation.
• Provide network consultancy to ensure IT services comply with SIA architecture and standards.
• Run large-scale network operations in a multi-vendor environment.
• Manage outsourced vendors and internal teams; coordinate service delivery meetings.
• Lead incident resolution across vendors in a 24x7 environment.
• Deliver projects on time, within budget, and with quality.

Job description

We are seeking a highly skilled and experienced Network and Communication Operations Engineer to join our team and provide oversight for the design, implementation, and management of SIA Group's Network operations. The primary objective of this role is to ensure maximum network availability and functionality to help SIA achieve its business objectives

Responsibilities includes:

• Continuous transformation of the network infrastructure to enhance availability and automation
• Offer network consultancy project support to ensure that IT services comply with SIA architecture and standards
• Create technical solutions for complex requirements
• Run large-scale network operations, including strong service management knowledge in a multi-vendor environment
• Have Level 2 and preferably L3 experience in various networking technologies including
  • SDWAN (Cisco Viptela, Versa, etc)
  • Wireless (Aruba)
  • Voice, Contact centre and Collaboration
  • LAN (Cisco and Aruba)
  • NAC (ISE and Clearpass)
  • Automation experience (Ansible or Python)
• Possess relevant knowledge and experience in cloud technologies
• Track, POC and plan technology refresh
• Deliver large-scale IT projects on time, within budget and of satisfactory quality
• Manage outsourced vendor(s) and internal team including various Service Delivery meetings
• Lead and coordinate incident resolution across different vendors
• Ability to work in a team with 24*7 support

Requirements:

• Degree with at least 6-10 years of network experience in managing Network Operation in a multi-vendor(s) environment on at least two of the following multiple domains:
  • Security,
  • Network Automation
• Relevant certifications in Networking (e.g. Cisco, Aruba, Versa) are preferred
• Understanding of SDWAN, Voice, Wireless and LAN architectures, experience in planning, design & implementation of Network infrastructure
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment
• Excellent communication & interpersonal skills
• Effective consulting and communication skills
• Demonstrated industry awareness