Information Technology (IT) Field Engineer

TWINE ENTERPRISES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech solutions provider in Singapore is seeking an experienced IT Field Engineer to provide onsite troubleshooting and support for hardware, network, and system environments. The ideal candidate will have a degree in Engineering or Computer Science, as well as strong technical expertise and problem-solving abilities. Responsibilities include diagnosing machinery problems, overseeing repairs, and providing IT support for various systems. This is a full-time position with a requirement to support during weekends.

Qualifications

• Previous experience as an IT engineer or similar role.
• Well-versed in technical aspects of projects, including machinery and equipment.
• Understanding of safety guidelines.

Responsibilities

• Communicate with management to determine needs and explain complex issues.
• Manage IT activities and implement engineering designs.
• Diagnose warehouse machinery problems.
• Provide IT support for hardware, software, and network issues.
• Document support activities, incident reports, and resolutions.

Skills

Technical expertise

Problem-solving

Attention to detail

Analytical skills

Education

Degree in Engineering or Computer Science

Job description

About the Role

We are seeking an experienced and motivated IT Field Engineer to support our system, provide onsite troubleshooting, and ensure smooth operations of hardware, network, and system environments. This role requires flexibility, strong technical expertise, and the ability to work independently.

Key Responsibilities

• Communicate with management to determine needs and explain complex issues
• Conduct research and studies on company's website and software.
• Manage IT activities and implement engineering designs.
• Diagnose warehouse machinery problems.
• Oversee repairs and technical improvements, Install new systems and technology.
• Ensure proper maintenance of equipment and Supervise technicians
• Provide IT support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, servers, printers, and other IT related equipment.
• Perform preventive maintenance, upgrades, and patch management.
• Troubleshoot network connectivity and security issues (LAN/WAN/Wi-Fi).
• Document support activities, incident reports, and resolutions.
• Provide user training and support on basic IT tools and applications.
• Implemented access controls to prevent unauthorized access.
• Troubleshooting system errors and SYNC issues
• Validate data to ensure it meets required formats and standards.
• Transform raw data into usable formats.
• Ensure processing methods are documented and reproducible.
• Provide backend support for software upgradation.

Requirements

• Previous experience as an IT engineer or similar role.
• Well-versed in technical aspects of projects, including machinery and equipment.
• Understanding of safety guidelines.
• Attention to detail.
• An analytical mind and strong problem-solving ability
• Degree in Engineering, Computer Science, or similar field
• Based on the requirements, you may need to support during weekends.
• 5.5 Working days.