Industrial AI Customer Success Lead

GROUNDUP.AI PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A technology-driven company in Singapore seeks a Customer Success Manager to act as the primary contact for clients, fostering strong relationships and driving satisfaction and retention. This role requires at least 3 years of relevant experience, exceptional communication skills, and the ability to understand and meet customer needs through AI-driven solutions. You will work in a hybrid environment with travel opportunities to ensure clients achieve optimal success with our tools.

Benefits

Travel opportunities

Flexible working environment

Qualifications

• At least 3 years of experience in Customer Success or Account Management.
• Proven experience in engaging and influencing senior stakeholders.
• Strong analytical thinking and data interpretation ability.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Drive customer satisfaction, retention, and revenue growth.
• Lead and support the successful onboarding and implementation of solutions.

Skills

Customer relationship management

Analytical thinking

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree in Business, Engineering, Automation, Industrial Technology

Tools

HubSpot CRM

Job description

A technology-driven company in Singapore seeks a Customer Success Manager to act as the primary contact for clients, fostering strong relationships and driving satisfaction and retention. This role requires at least 3 years of relevant experience, exceptional communication skills, and the ability to understand and meet customer needs through AI-driven solutions. You will work in a hybrid environment with travel opportunities to ensure clients achieve optimal success with our tools.