Indoor Telesales & Customer Service Executive

Mettler Toledo; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading precision instrument company in Singapore is seeking a Telesales Representative who will manage customer repair requests and drive sales of service contracts. The ideal candidate will have experience in sales or customer service, strong communication skills, and proficiency in using MS Office. Join a dynamic team dedicated to delivering outstanding customer experiences.

Qualifications

• Prior experience in sales, telesales, or customer service is an advantage.
• Strong relationship-building skills and excellent telephone communication.
• Ability to ask insightful questions and explore customers’ additional needs.

Responsibilities

• Receiving and logging repair requests as the first point of contact.
• Coordinating repairs with customers and technical teams.
• Providing timely updates on repair requests and estimated timelines.
• Driving the proactive sales of service contracts.
• Executing targeted telesales campaigns to generate new business.

Skills

Sales experience

Customer service skills

Telephone communication

Relationship-building

Tools

MS Office

SAP

Job description

Responsibilities

• Receiving and logging repair requests as the first point of contact for customers reporting equipment issues.
• Coordinating repairs by liaising between customers and technical service or repair teams to schedule work and provide updates.
• Communicating with customers to provide timely updates on the status of their repair requests, estimated timelines, and any additional information needed.
• Driving the proactive sales of service contracts via phone and electronic media to a defined list of dedicated target accounts.
• Executing targeted telesales campaigns to generate new business opportunities.
• Managing leads and enquiries, preparing compelling quotations, and closing orders effectively.
• Understanding customers’ needs and providing professional recommendations tailored to each client.
• Consistently meeting or exceeding monthly call and sales targets.
• Staying up-to-date with service offerings to maintain a competitive edge in the industry.

Job Requirements

• Prior experience in sales, telesales, or customer service is an advantage.
• Strong relationship-building skills, excellent telephone communication, and proficiency with web and electronic tools.
• Ability to ask insightful questions and explore customers’ additional needs.
• Savvy with MS Office and experience working with SAP are a plus.

This role will report to Telesales Team Leader.