Indoor Sales Executive/ Customer Service | Freight forwarding | Up to $3.5k | 5 Days | Fort Can[...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading freight advisory firm in Singapore is seeking an Indoor Sales Executive to manage client inquiries and coordinate shipments. The role requires a minimum of 3 years in freight forwarding and proficiency in Microsoft Office tools. Join us to enhance customer relationships and operational efficiency in a dynamic environment. Competitive salary ranges from $3200 to $3500.

Qualifications

• Minimum of 3 years experience in the freight forwarding industry.
• Proficient in Microsoft Office tools.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Liaise with overseas offices for quotations and bookings.
• Monitor sales performance and contribute to forecasting.
• Develop long-term relationships with customers.

Skills

Customer Service

Communication

Negotiation

Tools

Microsoft Office

Job description

Indoor Sales Executive / Customer Service | Freight forwarding

5 days, 9am- 5.30pm

Address: UE Square (Fort Canning)

Salary: $3200 -$3500

Job Scope

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export inquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements

• At least 3 years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

WA ME 8882 4667