Incident Commander: DevOps, ITSM & Compliance Leader

SINGAPORE AIRLINES LIMITED; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading airline company in Singapore is seeking an experienced Ops Commander Lead to oversee high-impact operational incidents with a primary focus on compliance and operational performance. The ideal candidate should have a strong technical background, particularly in cloud infrastructure and DevOps tools, along with solid leadership skills. Responsibilities include incident command during critical events, ensuring regulatory adherence, fostering cross-functional collaboration, and driving continuous improvements in IT service management. This role requires a proven track record of working collaboratively across teams in a high-stakes environment.

Qualifications

• Minimum 7-10 years in IT operations with leadership experience.
• Extensive knowledge of ITIL frameworks (incident, problem, change management).
• Strong understanding of regulatory compliance in highly regulated industries.

Responsibilities

• Take ownership of high-impact operational incidents.
• Maintain communication with senior leadership during incidents.
• Ensure compliance with industry regulations and policies.
• Collaborate to drive process improvements and automation.
• Lead and mentor cross-functional teams for continuous growth.

Skills

Leadership and people management

Cloud infrastructure expertise

DevOps tools knowledge

IT service management proficiency

Problem-solving abilities

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related fields

Advanced certifications in ITSM, DevOps, or Compliance

Tools

AWS

Azure

Docker

Kubernetes

Jenkins

Terraform

Job description

A leading airline company in Singapore is seeking an experienced Ops Commander Lead to oversee high-impact operational incidents with a primary focus on compliance and operational performance. The ideal candidate should have a strong technical background, particularly in cloud infrastructure and DevOps tools, along with solid leadership skills. Responsibilities include incident command during critical events, ensuring regulatory adherence, fostering cross-functional collaboration, and driving continuous improvements in IT service management. This role requires a proven track record of working collaboratively across teams in a high-stakes environment.