Import / Export Customer Service (Airfreight / Japan MNC) AL70

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a candidate for a customer service role involving direct contact with clients and logistical coordination. Responsibilities include monitoring shipments, ensuring documentation compliance, and maintaining communication with stakeholders. The ideal candidate should have a diploma and at least 5 years of relevant experience, along with proficiency in computer applications like Excel and PowerPoint.

Qualifications

• Minimum Diploma required.
• 5 years’ experience within the same industries/field.
• Computer knowledge (e.g., Excel, Words, PowerPoint).

Responsibilities

• Direct contact with customers offering friendly service.
• Provide flight details within stipulated time.
• Monitor onboard shipment status and inform customers.

Skills

Customer service

Communication

Document compliance

Education

Diploma

Tools

Excel

Word

PowerPoint

Job description

Job description

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Import / Export Documents Compliance when processing the export work order
• Apply the correct import / export permit and other import / export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 5 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

How to apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271