Import Customer Service Executive (Airfreight) - KV

Pasona; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an Import Customer Service Executive specializing in Airfreight to oversee customer interactions and manage import shipments. The ideal candidate should have experience in Airfreight Import, proficiency in Microsoft Excel, and the ability to engage with various stakeholders. This role may require working on weekends and offers a dynamic work environment.

Benefits

Attractive AL benefits

Qualifications

• Experience in handling import shipments in Airfreight.
• Ability to communicate with various stakeholders effectively.
• Willingness to work on weekends when required.

Responsibilities

• Act as single point of contact for Airfreight Import.
• Manage internal and external customers for shipment movement.
• Follow up on urgent shipments proactively.

Skills

Experienced in Airfreight Import

Microsoft Excel for Reporting

Good working attitude

Job description

Position Overview

Import Customer Service Executive (Airfreight) (Job ID: 19687)

• Location: Changi
• Compensation: Basic + AWS + VB
• Benefits: Attractive AL benefits

Job Responsibilities

• Act as single point of contact for Airfreight Import
• Manage internal and external customers for the movement of import shipments
• Follow up on urgent shipments pro-actively
• Liaise effectively with different level of stakeholders like Warehouse / Operations / Billing / Sales
• Ensure that customers’ expectations are being met and mapped in SOP
• Regular Business Review with Customers – MBR or QBR
• Perform ad hoc tasks as assigned by Immediate Superior
• Perform End to End Process which include Billing
• Follow up with Customer on any Billing Disputes

Qualifications

• Experienced in Airfreight Import
• Able to use Microsoft Excel for Reporting
• Able to work with different levels of stakeholders
• Able to work on weekends if required (Alternate Saturdays)
• Good working attitude

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.