Implementation Support Specialist

UPPER SPRING CONSULTING PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare consulting firm is seeking an Implementation Support Specialist in Singapore to provide clinical support for systems implementation. The role involves training users, gathering feedback for improvements, and providing on-call application support. Ideal candidates should have a diploma in a healthcare discipline and at least two years of clinical experience. This position offers the opportunity to work closely with clinical systems in a reputable hospital group.

Qualifications

• Minimum 2 years continuous clinical experience in any healthcare organization.
• Customer service experience is a plus.

Responsibilities

• Provide onsite clinical support for continuity of clinical systems.
• Gather feedback for clinical systems improvement.
• Prepare and schedule users training sessions.
• Provide 24 x 7 on-call application support to end users.

Skills

Clinical support

Feedback gathering

Training preparation

Documentation

Education

Diploma or degree in a healthcare discipline

Job description

We are representing our client, an established Hospital Group in Singapore, to search for suitable candidates for a Implementation Support Specialist Role. The ideal candidate should preferably have relevant experience in supporting Clinical informatics in healthcare domain.

Responsibilities

• Provide onsite clinical support for continuity of clinical systems.
• Gather feedback/requirements for clinical systems improvement.
• Participate in clinical systems testing.
• Prepare, plan and schedule Users training session.
• Support Workgroups, feedback sessions and committee meetings.
• Provide both onsite and offsite clinical support to the End-Users pre and post implementation and during downtime procedures.
• Provide 24 x 7 on-call application support to end users through rostering.
• Accurately document reported clinical issues with minimal guidance.
• Responsible in testing clinical systems for implementation & engaging users.

Requirements

• Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree
• Nursing or Healthcare Informatics Certification (Optional)
• Minimum 2 years continuous clinical experience in any healthcare organization or customer service experience.