Implementation Specialist

eVantage HR Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

eVantage HR Pte Ltd is seeking a client-facing Implementation Specialist to guide customers through IAM and security tool deployments, including Entra ID, Okta, and Google Workspace.

You will onboard clients, configure environments, train staff, and collaborate with account managers and technicians, ensuring smooth handoffs and thorough documentation.

Qualifications

• Experience implementing IAM and security tools in enterprise settings.
• Familiarity with administering Microsoft 365 and Google Workspace environments.
• Strong client-facing and documentation skills.

Responsibilities

• Onboard new clients, configuring and deploying IT and security tools to fit their environment.
• Serve as a client-facing point of contact throughout the implementation process.
• Troubleshoot and resolve onboarding and setup issues.
• Partner with account managers and technicians to ensure a smooth handoff from sales to ongoing support.
• Document implementation processes and client-specific configurations for future reference.
• Provide training and guidance to client staff on new tools and systems as needed.
• Check email daily for new client introductions and review schedules for upcoming meetings or trainings.
• Prepare materials, such as slide decks, ahead of client sessions.
• Lead or join client meetings to kick off new implementations or continue in-progress projects; update internal records with notes.
• Collaborate across account management, technical, and support teams.
• Experience with mobile device management (MDM).
• 2+ years of experience with identity/security solutions.

Skills

Client-facing communication

Onboarding & implementation

Relationship building

Training & knowledge transfer

Meeting facilitation

Project coordination

Documenting processes

Schedule management

Collaboration across teams

MDM experience

IAM & security

Tools

Entra ID

Okta

Google Workspace

Microsoft 365 admin

CRM systems

MDM tools

Job description

• Experience with identity and access management tools (e.g., Entra ID, Okta, or Google Workspace identity), including SSO/MFA setup and user provisioning




• Familiarity with administering Microsoft 365 and/or Google Workspace environments
  Comfort troubleshooting across both Windows and Chrome OS environments




• Onboard new clients, configuring and deploying IT and security tools to fit their environment




• Serve as a client-facing point of contact throughout the implementation process




• Troubleshoot and resolve issues that arise during onboarding and setup




• Partner with account managers and technicians to ensure a smooth handoff from sales to ongoing support




• Document implementation processes and client-specific configurations for future reference




• Provide training and guidance to client staff on new tools and systems as needed




• Check email daily for new client introductions, and review your schedule to prepare for upcoming meetings, trainings, or calls




• Prepare any necessary materials, such as slide decks, ahead of client sessions




• Lead or join client meetings to kick off new implementations or continue in-progress projects
  Update internal records (e.g., CRM or project tracking system) with relevant notes following client sessions
  Additional Requirement




• Excellent verbal and written communication skills




• The ability to build relationships and trust with clients




• A self-starter mindset




• A genuine desire to solve problems for clients




• People savvy, this is a client-facing role




• A commitment to delivering exceptional service that leaves clients delighted




• The ability to collaborate across account management, technical, and support teams




• Experience with mobile device management (MDM)




• 2+ years of experience identity/security solutions