Implementation Manager, Implementation & Service, Transaction Services

Standard Chartered Singapore; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working options

Wellbeing program (Unmind)

Job summary

Standard Chartered Singapore is seeking an accomplished Global Implementation leader to oversee end-to-end delivery of Transaction Services solutions across client deployments. You will manage complex implementations, coordinate with Sales, Product, Tech and Operations, and drive client value while exploring additional business opportunities.

The role requires deep domain knowledge in transaction banking, API integration, regulatory risk, and strong project management capabilities.

Qualifications

• 15+ years experience in similar roles in financial services.
• Proven experience managing end-to-end client implementations for Transaction Services.
• Experience coordinating delivery across multiple internal teams and external partners.
• Experience supporting digital, API, ERP or system integration initiatives.
• Experience implementing projects in a highly regulated financial services environment.

Responsibilities

• Provide pre-sales support including RFP/RFI responses on the implementation component.
• Collaborate with Sales, Product, Technology and Operations for solution design.
• Lead focused client sessions to position SCB’s proposition and validate revenue assumptions.
• Manage end-to-end implementation from requirements gathering to onboarding and go-live.
• Ensure seamless transition to service teams for BAU servicing and post-implementation support.
• Work with Technology to design platforms and leverage emerging tech (e.g., AI) for product offerings.
• Maintain regulatory and risk controls across implementations and relationships.

Skills

Project Management

API

Client Interfacing

Operational Risk

System Integration

Data Analysis

Industry Knowledge

Business Acumen

Risk Management

Partnership Management

Human & AI Collaboration

Job description

• Global Implementation is responsible for the delivery of the Bank’s Transaction Services (TS) offerings to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.
• Serving as the key point of contact for supporting and onboarding clients, this role provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow-ups and delivering a timely solution to meet the client’s expectations) as well as client management support (i.e., understanding clients’ business strategy and needs) to support implementation of TS offerings.
• Global Implementation is not just another technical role. Not only must one manage complex implementations, but the jobholder plays an important role in managing client relationships and seeking out further business opportunities. To thrive in this role, jobholders must possess a curious mind, a go-getter attitude and a willingness to roll up one’s sleeves to ensure the Bank’s products are delivered in a quality and timely manner while identifying other value the Bank can bring to the client.

Job Summary

• Global Implementation is responsible for the delivery of the Bank’s Transaction Services (TS) offerings to the clients within the agreed contractual service agreements, and that all digital integrations are as seamless as possible.
• Serving as the key point of contact for supporting and onboarding clients, this role provides project management support (i.e., ensure smooth flow of the project, capturing issues and risks, maintaining action plans with follow-ups and delivering a timely solution to meet the client’s expectations) as well as client management support (i.e., understanding clients’ business strategy and needs) to support implementation of TS offerings.
• Global Implementation is not just another technical role. Not only must one manage complex implementations, but the jobholder plays an important role in managing client relationships and seeking out further business opportunities. To thrive in this role, jobholders must possess a curious mind, a go-getter attitude and a willingness to roll up one’s sleeves to ensure the Bank’s products are delivered in a quality and timely manner while identifying other value the Bank can bring to the client.

Key Responsibilities

Pre-Sales Activities

• Provide RFP/RFI responses on the implementation component as part of the Deal team.
• Collaborate with Sales, Product Management, Product Development, Channel Management, Technology and Operations teams for the solution design where needed.
• Drive focused client sessions (e.g., solution designing phase) with Sales, Coverage, Product and other partners to position SCB’s overall proposition.
• Conduct critical reviews on expected revenue and deal size at the time a deal is handed over by TS Sales and validate the revenue assumptions.
• Develop and nurture client relationships to ensure the products and services remains aligned to client needs.
• Keep abreast of implementation trends and best practices, especially in areas relating to the fintech ecosystem, digitalisation and digital transformations.
• Participate in industry and sectoral forums to expand network and build new partnerships (e.g. fintech players).

Post-Sales Activities

• Provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.

Implementation

• Manage the end-to-end implementation (incl. technical discussions, execution of documentation, ERP integration, liquidity and limit set up, planning testing and training, onboarding).
• Work closely with clients and Products in the implementation of product and services including gathering and scoping of requirements, developing technical solutions, system integrations, user testing and training, and onboarding.
• Seamlessly transition the implemented product and services to service teams for BAU servicing.
• Drive focus on sustainability when considering Implementing global strategy, processes, systems and operating model, as well as in delivering the implementation.
• Develop and nurture client relationships to ensure the products and services continue to remain aligned to client needs.

Technology

• Work with Technology and Operations to design and implement platforms / ecosystem to support TS products.
• Understand and utilise emerging technologies and innovations (e.g., blockchain, AI) to improve product offerings and meet evolving client needs.
• Work closely with external partners to support clients in their digitisation journey, ensuring efficient implementation experiences for the clients.
• Keep abreast of emerging technologies and partnerships within the digital ecosystems to identify opportunities to simplify / improve business processes.

Risk, Governance and Regulatory

• Where applicable, ensure credit, operational, cybersecurity, legal, regulatory, reputation, compliance are held to the highest standards of risk management (at a product and enterprise level as relevant).
• Keep abreast with regulatory changes to ensure TS product implementations are compliant with relevant risk management guidelines (e.g. cybersecurity risks, General Data Protection Regulation (GDPR) and cross-border data privacy, electronic banking, technology, ESG standards).
• Keep abreast with changing regulatory requirements and provide advisory support to clients.

Our Ideal Candidate

• 15+ years experience in similar roles, Bank segments experience will be an added advantage.
• Proven experience managing end-to-end client implementation projects for Transaction Services offerings.
• Experience coordinating delivery across clients, Sales, Product, Technology, Operations and external partners.
• Experience supporting digital, API, ERP or system integration initiatives.
• Experience implementing projects in a highly regulated financial services environment.

Role Specific Technical Competencies

• Application Programming Interfaces (API)
• Change Management
• Client Interfacing
• Operational Risk
• System and Technology Integration
• Business Acumen
• Data Analysis and Interpretation
• Industry Knowledge
• Transaction Banking
• Project Management
• Risk Management (Financial and non-financial)
• Partnership Management
• Human & AI Collaboration

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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