Implementation Manager, Group Transaction Banking – Implementation & Client Services

OCBC Bank (Hong Kong) Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development

Job summary

OCBC Bank (Hong Kong) Limited is seeking an Implementation Manager for Transaction Banking to oversee the end-to-end onboarding of API, H2H and SWIFT solutions. You will coordinate with clients and internal teams to deliver tailored implementation plans and ensure timely delivery.

The role requires at least 2 years in banking, strong communication, and project management skills, with a focus on improving client experience and driving process enhancements within a hybrid work setup in Singapore.

Qualifications

• Bachelor’s degree in business, banking & finance or related field.
• Minimum of 2 years of experience in banking, transaction banking preferred.
• Strong knowledge of API, H2H and SWIFT.
• Excellent communication and interpersonal skills with stakeholders.
• Experience in managing end-to-end implementation projects.

Responsibilities

• Manage end-to-end implementation projects for transaction banking products, including API, H2H, and SWIFT.
• Collaborate with clients to understand requirements and develop tailored implementation plans.
• Coordinate with internal teams to ensure smooth execution of implementation projects.
• Provide guidance and support to clients throughout the implementation process.
• Conduct regular status meetings with clients to track progress and ensure timely delivery.
• Provide handover and training to client services team after implementation.
• Collaborate with cross-functional teams to identify areas for process improvement and contribute to the enhancement of implementation methodologies.
• Stay updated on industry trends, regulations and best practices related to transaction banking products.
• Drive innovation and process improvements to improve productivity and client experience.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Project management

Education

Bachelor’s degree in business, banking & finance

Job description

## Implementation Manager, Group Transaction Banking – Implementation & Client ServicesApplyremote type: Hybridlocations: OCBC Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR00008016# **WHO WE ARE:**As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.# **Why join**Be part of a dynamic organization that is at the forefront of transaction banking innovation.**What you do** As an Implementation Manager for Transaction Banking Products, you will be responsible for overseeing the successful implementation and integration of our transaction banking solutions, including API, H2H, and SWIFT. With a minimum of 2 years of experience in the banking industry, you will play a crucial role in ensuring a seamless onboarding experience for our clients, while collaborating closely with internal stakeholders.1. Manage end-to-end implementation projects for transaction banking products, including API, H2H, and SWIFT.2. Collaborate with clients to understand their specific requirements and develop tailored implementation plans.3. Coordinate with internal teams, such as Sales, product management & development, legal, operations, and technical support, to ensure smooth execution of implementation projects.4. Provide guidance and support to clients throughout the implementation process, addressing any concerns or issues that may arise.5. Conduct regular status meetings with clients to track progress, address challenges, and ensure timely delivery of solutions.6. Provide handover and training to client services team after implementation.7. Collaborate with cross-functional teams to identify areas for process improvement and contribute to the enhancement of implementation methodologies.8. Stay updated on industry trends, regulations, and best practices related to transaction banking products, and share knowledge with the team.9. Drive innovation and process improvements to improve productivity and client experience.**Reporting to Implementation Team Lead, Implementation & Client Services**# **Who you are*** Bachelor’s degree in business, banking & finance, or a related field is preferred.* Minimum of 2 years of experience in the banking industry, specifically in transaction banking or related roles.* Strong knowledge of transaction banking products, including API, H2H, and SWIFT.* Proven experience in managing end-to-end implementation projects, preferably in a banking or financial services environment.* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.* Strong analytical and problem-solving abilities, with a keen attention to detail.* Ability to work effectively in a fast-paced and dynamic environment, managing multiple projects simultaneously.* Proficiency in project management methodologies and tools.* Familiarity with regulatory requirements and industry standards related to transaction banking products.* Mature, diligent, outcomes-driven, self-starter, all-round team-player**Who you work with** Global Transaction Banking Division offers cash management, trade finance and supply chain finance solutions. To SMEs. Large corporations. Financial institutions. And government entities across the region. It’s all about making banking simpler. And more convenient. For corporate customers. And their customers. For you, it’s all about building your career in a business that is building a reputation for breaking new ground by innovating at the intersection of technology and customer-centricity.# # **What we offer:**Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.