Implementation Consultant I

Greenhouse; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading software company in Singapore is seeking a Customer Success Specialist to lead successful customer implementations and provide mentorship. The ideal candidate should have experience in customer onboarding, project management, and the ability to convey technical concepts to various audiences. This role focuses on empowering clients to maximize product value and ensuring smooth transitions post-implementation. The company promotes a flexible working environment and values diversity in the workplace.

Benefits

Flexible working environment

Performance review program

Bonus structure for good performance

Qualifications

• 2 years of hands-on customer onboarding or project management experience.
• Experience delivering complex software implementations.
• Ability to communicate complex concepts to various audiences.

Responsibilities

• Lead customers through successful implementations and launches.
• Empower customers to achieve timelines and value.
• Provide support and mentorship in product knowledge.
• Partner with internal teams for smooth transitions.

Skills

Customer onboarding

Project management

Communication with leadership

Problem-solving

Job description

Who will love this job

• A proud advocate you stand up for customers while remaining empathetic, responsive and goal-oriented
• A teacher you help customers learn and navigate the product and encourage confidence along the way
• A helper you are engaging, you can easily smooth bumpy roads and you have a facility for winning hearts and minds
• A consultant you will learn the ins and outs of our product and be creative and inventive in finding solutions for customers
• A teammate not only do you possess a keen eye for detail but you also see the big picture and contribute ideas to perfect the Customer Success recipe

What you’ll do

• Lead our customers through successful implementations and launches
• Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
• Drive the value of Greenhouse through implementation helping customers navigate and overcome roadblocks
• Provide support and mentorship by demonstrating knowledge of products, services and best practices
• Own implementation tasks such as system design, product training, configuration and organizational roll‑out strategies
• Advocate for client needs and product requests to Greenhouse’s internal support, product engineering and sales teams
• Partner with internal teams to ensure a smooth transition for customers post‑implementation and work with our technical teams for data migration, integrations and reporting
• Become a subject‑matter expert on all Greenhouse products
• Additional projects and responsibilities as business needs require

You should have

• Hands‑on customer onboarding, implementation or project management experience (2 years preferable)
• Background delivering complex software implementations and/or technical projects
• Ability to break down terminology and concepts across various audiences
• Experience communicating with a variety of customer personas at leadership levels
• Advanced understanding of Greenhouse Recruiting ProServ and Implementation offering nice to have
• Your own unique talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a great fit for this role

Under the Employer of Record (EOR) model in Singapore, Deel is only able to support employment for Singapore Citizens and Permanent Residents at this time. By applying for this role you warrant that you have a valid work pass to work in Singapore. If you do not have a valid work pass to work in Singapore we reserve the right to rescind or terminate our ongoing offer of employment at any time. Deel may also request evidence of your right to lawfully work in Singapore under the EOR model.

Who we are

At Greenhouse we live by our mission through using our own product to help us hire the right person for the job every time. We are a remote‑first company and have shared office spaces in New York City and Ireland and optional co‑working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award‑winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, veteran status or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process reach out to us.