Immigration Operations Manager

CULTIVAR ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent consulting firm in Singapore is seeking an experienced Immigration Operations Manager. The role involves leading the immigration team, managing client relationships, and ensuring compliance with immigration policies. Ideal candidates will have a strong understanding of immigration laws and proven team management experience. Proficiency in Chinese is preferred. This position offers a dynamic work environment focusing on quality service delivery.

Qualifications

• Strong knowledge of Singapore immigration laws and policies.
• Experience managing and leading a team.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in document preparation and review.
• Customer-oriented mindset with a focus on quality service delivery.

Responsibilities

• Oversee daily operations of the immigration team.
• Supervise team members to ensure service quality.
• Manage client relationships regarding immigration matters.
• Prepare and review documentation for applications.
• Stay updated on immigration laws and regulatory changes.
• Identify and implement process improvements to enhance team productivity.
• Provide coaching and training to team members to maintain service excellence.
• Collaborate with internal and external stakeholders to support business operations.

Skills

Knowledge of Singapore immigration laws

Team management

Excellent communication

Organizational skills

Document preparation

Customer-oriented

Proficiency in Chinese

Education

Bachelor's degree in a relevant field

Job description

Our client is currently seeking an Immigration Operations Manager to lead the day-to-day operations of their immigration team and ensure smooth delivery of premium consulting services.

Key Responsibilities

• Oversee daily operations of the immigration team and ensure efficient workflow.
• Supervise and guide team members, ensuring service quality and compliance with immigration policies.
• Manage client relationships and act as the main point of contact for immigration-related matters.
• Review and prepare documentation for immigration applications and ensure accuracy.
• Stay updated on immigration laws, policies, and regulatory changes.
• Identify and implement process improvements to enhance team productivity.
• Provide coaching and training to team members to maintain service excellence.
• Collaborate with internal and external stakeholders to support business operations.

Requirements

• Strong knowledge of Singapore immigration laws, policies, and procedures.
• Proven experience in managing and leading a team.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in document preparation and review.
• Customer-oriented mindset with a focus on quality service delivery.
• Bachelor's degree in a relevant field or equivalent work experience.
• Experience working in a multicultural environment is an advantage.
• Proficiency in Chinese language is preferred.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each job move, and your past and expected salary.