IFM Manager

Givaudan; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global leader in food and fragrance solutions seeks an IFM Manager in Singapore. You will lead the IFM team, ensuring high service standards and managing vendor performance. The role requires at least 10 years of facilities management experience, preferably in hospitality. This is an on-site role focused on enhancing service delivery and stakeholder satisfaction.

Qualifications

• At least 10 years of relevant experience in facilities management including soft and hard services.
• Candidates with training and experience from hospitality and service industries preferred.
• Knowledge of vendor management for outsourced services is preferred.

Responsibilities

• Lead the IFM team to ensure high levels of services across all sites.
• Proactively engage internal stakeholders to ensure service expectations are met.
• Coordinate and monitor vendor performance against deliverables.

Skills

Vendor management

Stakeholder engagement

Performance management

Customer focus

Education

Bachelor’s degree in facilities management, building, business, engineering or related fields

Job description

Step into our world of creativity and joy! IFM Manager

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature IFM Manager- Your future position?

Job Purpose

• Lead the IFM team to ensure sustained high level of hard and soft services across all sites in Singapore.
• Key point of contact for employees and IFM vendor and non-IFM managed vendors.
• Work with IFM vendor to manage and resolve hard and soft facilities operation issues.
• Ensure IFM vendor and non-IFM managed vendors meet all key performance indicators as set out in the management contract.

Core Responsibilities

Internal Stakeholder Management

• Proactively engage internal stakeholders to ensure that services expectations are met.
• Build and develop effective stakeholder relationships across multiple levels of the organisation.
• On-site key point of contact for IFM vendor and employees
• Implement and ensure escalation procedures are in place and observed for problem reporting.
• Organise and manage the Givaudan’s IFM Committee

IFM Vendor Management

• Co-ordinate and monitor the vendor’s performance against deliverables set in the Service Levels Agreements (SLAs) and against the Company requirements.
• Provide advisory to IFM vendor on operational issues.
• Prepare monthly management report for Givaudan’s Management Committee and IFM committee.
• Provide feedback on the IFM’s staff and suggest relevant training to IFM.
• Administer the master data for approval process in vendor’s application.
• Negotiate the terms with IFM vendor with support from IM&S.

Continuous Improvement

• Together with Continuous Improvement team, develop initiatives and strategies that lead to cost savings and service improvement.
• Active review of service offerings through IFM and non-IFM vendors.

People Management

• Develop, supervise and coach the direct report(s) to ensure high performance and engagement.
• Oversee the planning, task allocation, and performance management in line with company objectives.

Your professional profile includes:

• Possess a Bachelor’s degree in facilities management, building, business, engineering or other related fields.
• At least 10 years’ relevant experience in facilities management including soft and hard services.
• Candidates with training and experience from hospitality and service industries would be preferred.
• Exposure to office, laboratory or manufacturing environment is an advantage.
• Knowledge of vendor management for outsourced services is preferred.
• Driven, customer focus and demonstrates self‑awareness.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world. Remote working: On-site