ICT Project Officer

EPS COMPUTER SYSTEMS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology services provider in Singapore is seeking a Project Officer to provide day-to-day technical support, manage ICT equipment lifecycle, and assist in project coordination. The ideal candidate should have a diploma in relevant fields and ideally possess 2 years of experience in ICT support. Fresh graduates are encouraged to apply, and a strong emphasis is placed on good interpersonal and problem-solving skills. The role requires after-hours availability as needed.

Qualifications

• Preferably 2 years of working experience in technical support for ICT projects or operations.
• Candidates should possess ICT knowledge and skillset.
• Fresh diploma graduates may apply.

Responsibilities

• Provide day-to-day technical support to operational users.
• Manage inventory and asset of ICT equipment.
• Provide prompt technical support for operational events.

Skills

Technical Support

Project Coordination

ICT Knowledge

Communication Skills

Problem-Solving Skills

Team Player

Education

Diploma in Computer Studies, IT, Electronics, Communications Engineering or equivalent

Job description

Roles & Responsibilities

Job Title: Project Officer

The Project Officer will be assigned works that include, but are not limited to, the following:

• Providing day-to-day technical support to operational users
• Delivering technical support for operational events
• Managing the lifecycle of ICT equipment if any
• Administering user accounts and inventory management systems
• Supporting the rollout of ICT projects

Functional area

• Project Coordination
• User and Stakeholder Management
• Vendor Management
• Operation Event Planning and Management
• Inventory and Asset Management
• To understand and abide to Standard Operating Procedures and Whole-Of-Government Instruction Manuals
• Budget Management
• Incident Management and Escalation

Job Scope

• Work closely with stakeholders and other project officers to support operational and project implementation
• Provide prompt technical support for operational events; and business-as-usual ICT requirements and troubleshooting
• Work closely with vendors to ensure all ICT requirements are provisioned and operational outcomes are met
• Provide technical consultation and solutioning for operational users on ICT requests
• Provide 1st level troubleshooting for any network related issues at designated sites
• Manage user expectation and resolve any technical issues/ incidents timely
• Manage inventory and asset of ICT equipment, including peripherals and accessories
• Ensure operational readiness of ICT equipment for deployment
• Manage and support disposal of ICT equipment
• Support audit activities and stock-taking of ICT inventory
• Administration of user account management system and inventory management system
• Assist in provision of mobile plan subscription and subscription of fixed / leased line
• Assist in budgeting for ICT requirements, including monitoring of expenditure and verification of billing as when required
• Management and maintenance of network control centre / room
• Compliance with Agency Standard Operating Procedures and Whole-of-Government Instruction Manuals during course of work
• Perform any other duties as assigned by immediate supervisors and HTX management

Skills and Experience

• The Candidate shall have preferably 2 years working experiences in technical support for ICT projects or operations. Candidate with prior experience in project coordination, field support engineer and Whole-of-Government ICT related jobs would be an advantage.
• Fresh diploma graduates may apply.
• Candidates should possess ICT knowledge and skillset.
• Good interpersonal and communications skills including oral, writing and presentation skills.
• Strong analytical and problem-solving skills.
• A good team player with initiatives and ability to perform under pressure.
• A fast and resourceful learner with positive working attitude.

Qualifications

• Diploma in either Computer Studies, IT, Electronics, Communications Engineering or other equivalent engineering courses

Working Hours

Mon – Thurs : 8:30am – 6:00pm

Friday : 8:30am – 5:30pm

(inclusive of 1-hour lunch break)

Able to be contactable 24 x 7 and perform work after office hours, on weekends and Public Holidays if required at short notice.

Interested candidates may apply to [e-mail] with your detailed Resume.

Key Skills

• Management Skills
• Budget Management
• ICT
• Solutioning
• Administration
• Inventory Management
• Event Planning
• Vendor Management
• Pressure
• Writing
• Presentation Skills
• Project Coordination
• Team PlayerElectronics
• Incident Management
• Technical Support