ICT Manager

Reeracoen Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading energy and infrastructure company in Singapore seeks an ICT Manager to deliver comprehensive IT support across various domains including end-user support, network operations, and information security. This involves providing Level 1 IT helpdesk support, managing network infrastructure, and leading information security initiatives. Candidates should have at least 7 years of IT experience, strong technical skills in relevant technologies, and a diploma or degree in IT. A competitive salary and benefits await the right candidate.

Benefits

Annual leave: 20 days

Medical Leave: 14 days

Transportation Allowance: SGD 100

Comprehensive Medical Insurance for dependents

Flexible work arrangement: Work from Home on Mondays and Fridays

Variable Bonus based on performance

Qualifications

• Minimum 7 years of hands-on IT experience as an IT Specialist/Senior Executive/Manager.
• Strong technical knowledge in Windows 11 and Apple iOS.
• Experience with IT service ticketing systems.

Responsibilities

• Provide Level 1 IT helpdesk support, including onboarding and offboarding.
• Manage Singapore office’s network infrastructure and connectivity.
• Act as the Information Security Lead for security initiatives.

Skills

IT End-User Support

Network Administration

Information Security

Communication Skills

Problem-Solving

Education

Diploma/Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft 365

Windows 11

ServiceNow

Palo Alto

Fortinet

Job description

Job title: ICT Manager

Salary: SGD 6,000 - 7,000

Reference ID: 37158

Our client, a leading energy and infrastructure company. Since last year, our client has set up an Asia Regional ICT Hub in Singapore, which supports 7 group companies across the region. The Hub is responsible for IT support, operations, infrastructure, and security management, in collaboration with the headquarters and other regional ICT teams in the Americas and Europe. They also provide consulting and on‑site support for group‑wide ICT initiatives.

You will be responsible for delivering end‑to‑end IT support across three core domains: IT End‑User Support, Network Operations, and Information Security. This role provides direct IT support to the Singapore office and co‑supports up to eight group companies across Asia Pacific in collaboration with local IT staff. You will also act as a Information Security Lead, working closely with the Information Security Manager and HQ teams to drive security initiatives, risk assessments, audits, and security awareness programmes across the region.

This role requires a hands‑on technical professional with strong communication skills, a service‑oriented mindset, and the ability to operate effectively within a regional and global IT environment.

Reports To: ICT General Manager

Responsibilities

1. IT End‑User Support

   • Provide Level 1 (L1) IT helpdesk support, including employee IT onboarding and offboarding.
   • Manage IT support service levels (SLA) and ensure service KPIs are met.
   • Procure, manage, and maintain IT assets such as laptops, mobile phones, monitors, AV equipment, and accessories.
   • Respond to, troubleshoot, and resolve IT incidents; implement preventive measures to reduce recurrence.
   • Develop and maintain user guides, IT operation SOPs, and internal IT policies.
   • Conduct IT training and briefings for users, including onboarding sessions for new employees.
   • Support internal and external audit activities (e.g. Corporate Audit, Internal Audit) to ensure compliance with IT best practices.
   • Provide IT support for company events and conferences, including audio/video conferencing setup.
   • Liaise with external vendors for IT support, procurement, implementation, and maintenance.

2. Network Support

   • Manage the Singapore office’s network infrastructure, including LAN, VLAN, internet connectivity, and VPNs.
   • Procure, install, configure, and maintain network hardware and software (routers, switches, firewalls, Wi‑Fi access points).
   • Perform regular maintenance, upgrades, firmware updates, patching, and security fixes.
   • Monitor network performance, traffic, and utilisation; proactively address issues.
   • Diagnose and resolve network connectivity and performance problems.
   • Maintain up‑to‑date documentation for network topology, configurations, IP addressing, and operational procedures.
   • Administer end‑user network accounts, authentication, and access rights.
   • Conduct regular network security audits and vulnerability assessments.
   • Work closely with HQ network teams to ensure compliance with the Group companies and industry network standards.
   • Provide technical guidance to end‑users on network‑related issues.
   • Coordinate with vendors on network‑related support, procurement, and implementation.

3. Information Security Support

   • Act as the Information Security Lead, supporting the development, implementation, and maintenance of security strategies, architectures, policies, standards, and procedures.
   • Conduct annual information security assessments and support remediation activities.
   • Organise and deliver regular cybersecurity and information security awareness training.
   • Advise the CISO and Information Security Manager on security posture, risk exposure, and control effectiveness.
   • Coordinate and support security incident response activities, including investigation, reporting, and follow‑up actions.
   • Work closely with HQ security teams to ensure compliance with group‑wide security requirements.
   • Support security‑related audits (Corporate Audit, Internal Audit) and ensure audit findings are addressed.

What you will receive

• AWS
• Variable Bonus (Based on company and individual performance)
• Annual leave: 20 days
• Medical Leave: 14 days
• Transportation Allowance: SGD 100
• Comprehensive Medical Insurance (including dependents) for Inpatient, Outpatient, Maternity, and Dental
• Wellness coverage such as Annual Medical Check Up
• Flexible work arrangement: Work from Home on Mondays and Fridays

Requirements & Preferences

Must

• Diploma/Bachelor’s degree in Information Technology, Computer Science, or an equivalent discipline.
• Minimum 7 years of hands‑on IT experience as an IT Specialist/Senior Executive/Manager, covering:
• End‑user support (L1 or L2)
• Network administration
• Basic cybersecurity or information security operations
• Strong technical knowledge and experience in:
• Windows 11 (PC) and Apple iOS (iPhone)
• Microsoft 365 and Azure AD (user management, Exchange Online, SharePoint, Teams, OneDrive)
• IT service ticketing systems (e.g., ServiceNow or equivalent)
• Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi‑Fi configuration)
• Network security devices such as Palo Alto and Fortinet firewalls
• Information security tasks such as policy development, BCP support, training, incident response, and security control implementation
• Good understanding of ICT service management practices and frameworks.

Advantageous

• Experience working in Japanese companies are desired
• Experience with ICT procurement processes and vendor management.
• Able to start within short notice
• Experience working within a global or regional IT organisation (HQ / Regional / Local).
• Exposure to IT project management.
• Relevant professional certifications (e.g. CompTIA, Microsoft 365, ITIL, CCNA, CISSP, PMP).

We regret that only shortlisted candidates will be notified.

Registration No.: R1659635 (Nur Haida Sakina Binte Mohd Azmi)

Recruitment Licence: 12C5051