ICT Executive #Tampines

Greensafe International; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

An educational support service provider in Singapore is seeking an ICT Technical Support Assistant. The role involves providing technical support, assisting in ICT management, and maintaining AV systems. Candidates must possess a diploma in Information Technology and at least 2 years of relevant experience. Looking for individuals with good communication skills and a positive attitude. This position is crucial for enhancing the school's ICT infrastructure and ensuring smooth operations.

Qualifications

• Must have at least 2 years of experience in similar job scope.
• Experience in iPad PDLP Computing school environment is essential.
• Ability to give advice on relevant ICT systems and policies.

Responsibilities

• Provide ICT Technical Support and assistance in the school.
• Support the management of school-based initiatives.
• Manage user accounts of administrative portals.
• Perform diagnostic service of computing and AV devices.

Skills

Good communication skills

Team player

Proficient in ICT systems

Troubleshooting skills

Positive attitude

Ability to work in fast-paced environment

Willingness to learn

Education

Diploma in Information Technology or equivalent

Tools

Audio/Video systems

Job description

Working Hours

• Mondays to Thursdays: 7:15am to 4:30pm, inclusive of 45min lunch break
• Fridays: 7:15am to 4:00pm, inclusive of 45min lunch break
• Time-off will be given for working beyond working hours.
• Service not required on Saturdays, Sundays and gazetted public holidays. However, at times may call upon to work on Weekends when there are special events that require ICT support, time-off will be given for hours of work on Weekends.

Requirement

• Preferably possess Diploma in Information Technology (or equivalent)
• Good communication skills, able to give advice on relevant ICT systems and policies
• Good team player who enjoys working with staff and students
• Positive attitude.
• Able to work in a fast-paced environment.
• Willingness to learn
• Proficient in ICT systems, software or hardware
• Proficient in the setup and operation Audio/Video systems and their relavent preventive maintenance.
• Able to troubleshoot system and equipment faults.
• Must have at least 2 years of experience in similar job scope required for this position.
• Has at least 2 year working experience in iPad PDLP Computing school environment.

Job Scope

• To contribute to the distinctive ethos of the school, as laid down in its Mission statement in all areas of contact and responsibility, in relationships with staff and pupils.
• To support the HOD/ICT in the management of school based initiatives.
• To provide ICT Technical Support and assistance in the school.
• To support, research and recommend in the procurement of ICT or AV resources and infrastructure for the school.
• To manage user accounts of administrative portals for operations required by the school. within the constraints of appropriate security, following guidelines stipulated by MOE and the school. e.g. Apple School Manager, Mobile Device Management Portals, Google Workspace, Microsoft 365, Adobe Admin Portal, etc
• To man and support all ICT helpdesk requests. e.g. password resets, device loans, device troubleshooting, application installation/deletion and servicing requests.
• To perform diagnostic service of computing and AV devices in school.
• To support stock-take of ICT assets and stores together with other members of IT Support Team.
• To take charge of loans of school equipment, and manage insurance with relevant parties when defects arises during warranty period.
• To maintain and manage the periodic replacement and condemnation of ICT equipment.
• To perform recordings for events, lessons and competitions.
• To setup/support Audio Visual for events, assembly and meeting.
• To take charge of AV management and maintenance
• To carry out any other duties as assigned by P,VP,HOD/ICT and ICT Manager/Associate.