IAM Production Support

REGTECH INSIGHT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is seeking a dedicated production support specialist. The role involves managing application onboarding, tracking user issues, and automating processes through scripting. Candidates should have a strong background in IAM environments, excellent Microsoft Excel skills, and a bachelor's degree in a related field. Experience in the banking or financial services sector is preferred. This position offers an opportunity to be part of a dynamic team focused on enhancing operational efficiency.

Qualifications

• Working experience in production support roles in large enterprise IAM environment.
• Strong scripting skills for automation.
• Proficient in Microsoft Excel.

Responsibilities

• Perform production support including application onboarding and updates.
• Document and maintain operating procedures.
• Develop scripts to automate work.

Skills

Production support experience

Scripting skills

Microsoft Excel

Knowledge of Access Management lifecycle

Education

Bachelor’s degree in computer science or equivalent

Job description

Responsibilities

• Perform production support which include Application onboarding and application matrix updates to in-house IAM tools within SLA.
• Perform production support for HR Lifecycle and Roled Based management to in-house IAM tools within SLA.
• Support the preparations of data in preparations for production support and Audits
• Track issue raised by users and follow up until closure.
• Document and maintain operating procedures
• Develop scripts to automate work

Requirements

• Working experience in production support roles in large enterprise IAM environment
• Scripting skills to develop scripts for automation
• Strong Microsoft Excel skills and experience is a MUST.
• Good working knowledge of Access Management lifecycle and process
• Bachelor’s degree in computer science or equivalent

Experience in banking or financial services institutions preferred