Human Resource Associate Partner, SG Ops PXT

Amazon; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A global e-commerce leader in Singapore is seeking an HR Associate Partner to support associates and managers, provide exceptional HR service, and drive process improvements. The ideal candidate has experience in HR and customer service, strong communication skills, and a commitment to creating an inclusive employee experience. Flexibility in working hours is essential.

Qualifications

• Strong understanding of HR practices and employee relations.
• Ability to work flexible schedules and in a fast-paced environment.

Responsibilities

• Respond to associate questions accurately and professionally.
• Advocate for the employee experience and ensure service excellence.
• Compile and assess data regarding key business metrics.

Skills

Human resources experience

Customer service experience

Microsoft Office proficiency

Data assessment

Communication skills

Education

High school or equivalent

Bachelor's degree or equivalent

Job description

HR Associate Partner

At Amazon, we are committed to being Earth's Safest Place to Work, Best Employer and Most Customer-Centric Company. Our Human Resources team cares deeply about the employee experience and supports associates and managers to focus on people through engagement, technology and innovation. The HR Associate Partner provides hands‑on support to our Associates, Area Managers, Operations Managers and HR Business Partners as we strive to be Earth's Best Employer. This role is critical in executing our people initiatives, providing great internal customer support and driving HR functional excellence and process improvement.

Amazon Operations is a 24/7 environment and shifts may change due to business needs. Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs is needed for this role.

Key job responsibilities

• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner.
• Escalate and take partner when discrepancies or issues arise with associate interactions such as leave of absence, accommodations, or other employee relations issues.
• Enter and review associate data within HRIS and payroll systems timely and accurately.
• Provide subject‑matter expertise to associates and leadership on people practices, systems, and resources.
• Compile, assess and use data regarding critical business metrics such as attendance, attrition, engagement, labor fill, etc.
• Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world‑class service to Amazon associates, including educating them on how and when to use self‑service tools.
• Draft and distribute communications to associates and leaders.
• Plan, coordinate and implement associate activities that create an inclusive environment.
• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA.

Basic Qualifications

• High school or equivalent.
• At least 6 months of human resources experience.
• At least 6 months of customer service experience.
• At least 6 months of Microsoft Office products and applications experience.
• Experience in confidential environments.

Preferred Qualifications

• Bachelor's degree or equivalent.
• At least 1 year of human resources experience.
• At least 1 year of customer service experience.
• At least 1 year of Microsoft Office products and applications experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.