Human Resource Associate Partner, SG Operations PXT

Amazon; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global e-commerce leader based in Singapore is seeking an HR Associate Partner to provide hands-on support in a fast-paced delivery environment. This role requires at least 6 months of HR and customer service experience, along with proficiency in Microsoft Office. The ideal candidate will respond to inquiries, guide hiring processes, and advocate for employee experiences. A flexible schedule is essential as operations run 24/7.

Qualifications

• 6+ months of human resources experience required.
• 6+ months of customer service experience required.
• Experience in confidential environments.

Responsibilities

• Respond to associate questions through various channels.
• Guide staffing vendors during hiring processes.
• Compile and assess critical business metrics.

Skills

Human resources experience

Customer service experience

Microsoft Office proficiency

Education

High school or equivalent

Bachelor's degree or equivalent

Job description

Description

HR Associate Partner

At Amazon, we are committed to being Earth’s Safest Place to Work, Best Employer and Most Customer-Centric Company. Our Human Resources team care deeply about the employee experience and support associates and managers to focus on people through engagement, technology and innovation.

The HR Associate Partner provides hands on support to our Associates, Area Manager, Operations Managers and HR Business Partners as we Strive to be Earth’s Best Employer.

This role is critical in executing our people initiatives, providing great internal customer support and driving HR functional excellence and process improvement.

Key job responsibilities

• Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
• Guide staffing vendors through the hiring process in accordance with Amazon’s policies and procedures.
• Develop & maintain effective communication process with agency partners and operations team to ensure smooth & efficient flow of information with regards to hiring requirements.
• Identify potential issues in the hiring process and ensure corrective actions/escalations are completed
• Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
• Enter and review associate data within HRIS and payroll systems timely and accurately
• Provide subject matter expertise to associates and leadership on people practices, systems, and resources
• Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
• Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
• Draft and distribute communications to associates and leaders
• Plan, coordinate and implement associate activities that create an inclusive environment
• Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA

This role will be based at a Delivery Station/Fulfilment Center warehouse environment based at Tanjong Penjuru (West Coast/Teban) area.

Amazon Operations is a 24/7 environment and shifts may change due to business needs.

Ability to work flexible schedules, including weekends, evenings and rotating schedules based on business needs is needed for this role.

Basic Qualifications

• High school or equivalent
• 6+ months of human resources experience
• 6+ months of customer service experience
• 6+ months of Microsoft Office products and applications experience
• Experience in confidential environments

Preferred Qualifications

• Bachelor's degree or equivalent1+ years of human resources experience
• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.