HR Services Operations Manager, ASEAN

Marsh Management Services Singapore Pte Ltd; Singapore; Hybrid; SGD 80,000 - 120,000; Full time

Job summary

A leading global risk and strategy firm in Singapore is seeking an HRSS Operations Manager to oversee operations across the ASEAN region. In this role, you will supervise junior team members, manage client expectations, and ensure compliance with business processes. The ideal candidate has strong HR management experience and excellent leadership skills. This position offers a hybrid work model, requiring three days a week in the office.

Benefits

Professional development opportunities

Inclusive culture

Career growth opportunities

Qualifications

• Experience managing HR Services or similar operations teams.
• Strong knowledge of HR processes, compliance, and regulatory requirements.
• Proven ability to manage client relationships and handle escalations.

Responsibilities

• Supervise and develop HRSS Operations team members in ASEAN.
• Manage client expectations and serve as primary escalation point.
• Implement business processes and ensure compliance with regulatory changes.

Skills

Experience managing HR Services

Strong knowledge of HR processes

Client relationship management

Excellent communication skills

Leadership skills

Project management skills

Tools

Workday HRIS

Job description

We are seeking a talented individual to join our HR Services (HRS) Operations team at Marsh McLennan. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an HRSS Operations Manager, you will supervise junior HRSS Operations team members across the ASEAN region, providing training, coaching, career development, and performance management. You will manage client expectations, handle complex case escalations, and ensure adherence to business processes and compliance requirements.

You will also support projects, manage relationships with internal partners and external vendors, and oversee system changes and enhancements.

We will count on you to:

• Supervise and develop HRSS Operations team members in the ASEAN region.
• Manage client expectations and serve as the primary escalation point for complex cases.
• Implement business processes and ensure compliance with regulatory changes.
• Utilize case management reporting tools to monitor and meet Service Level Agreements (SLAs).
• Support and manage projects and vendor relationships.
• Develop and maintain Standard Operating Procedures (SOPs) and operational documentation.
• Ensure adherence to compliance, regulatory, and company policies to minimize risk.
• Collaborate with internal HRSS departments, HR partners, and Centers of Excellence (COEs) to ensure effective service delivery.

What you need to have:

• Experience managing HR Services or similar operations teams.
• Strong knowledge of HR processes, compliance, and regulatory requirements.
• Proven ability to manage client relationships and handle escalations.
• Excellent communication, leadership, and project management skills.

What makes you stand out:

• Ability to navigate through complex organizations.
• ASEAN regional exposure.
• Experience with Workday HRIS system.
• Strong stakeholder management and project management skills.
• Expertise in process improvements and root cause analysis.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.