HR Service Specialist, APAC MEA

Munich Re; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading reinsurance company in Singapore is seeking an HR Service Specialist to provide generalist advice and manage employee life transactions. The ideal candidate will have 3 to 5 years of HR services experience and proficiency in SuccessFactors. You will be expected to collaborate globally and support diverse HR processes within the APAC MEA region. This role offers a dynamic environment aimed at fostering growth and operational efficiency.

Benefits

Diversity, Equity & Inclusion initiatives

Continuous Learning opportunities

Career Mobility support

Qualifications

• 3 to 5 years of experience in HR services and administration, understanding HR practices.
• Experience working according to service level agreements.
• Experience with report creation in SuccessFactors preferred.

Responsibilities

• Provide first level HR generalist advice and support to HR and the business.
• Ensure timely execution of employee life events and status changes.
• Collaborate with global HR services to improve process efficiency.

Skills

HR services and administration experience

Advanced Microsoft Office skills

Customer service orientation

Experience with SuccessFactors HR Information System

Experience with case management tools

Tools

SuccessFactors

SharePoint

ServiceNow

Job description

Join us in building the future of Global HR.

Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration and enable sustainable growth.

Our Global HR function is evolving to meet the needs of a fast-changing world. We operate in a connected, collaborative, and forward-thinking Global HR matrix community that values empathy, initiative, and a global mindset—where every team member plays a role in delivering effective services and solutions and creating meaningful impact.

Whether your focus is talent, rewards, analytics, business partnering, services, or any other area of HR, you will work across regions and functions to co-create solutions that support our people and business. You will be empowered to collaborate, innovate, and grow—contributing to a culture that values diversity, continuous learning, and shared success.

We are currently looking for a HR Service Specialist for APAC MEA. You will be based in Singapore as part of our global Human Resource Services charter to deliver quality services to our employees in the Asia Pacific Middle East Africa markets.

Reporting to the Head of HR Services APAC / MEA, you will perform employee life event transactions and provide generalist advice and guidance on employee matters to employees, HR business partners and managers from the region. You will ensure quality and compliant services, data quality and governance, transactional reporting, and champion operation efficiency improvement projects.

• Provide first level HR generalist advice, guidance and support to HR and the business in all employee matters
• Escalate case files to HRBPs or other HR representatives if exceptions to policy or special treatment is needed and report any outstanding HR process issue to HR Services Lead
• Support employee on-boarding, leave and absence processes
• Ensure the accurate and timely execution of employee life events and status change transactions in the system, particularly in relation to hiring, exit management and retirement
• Ensure SuccessFactors Employee Central is maintained and updated; and produce all relevant SuccessFactors reports as required
• Ensure SOPs are updated with information on new HR services, practices, legislation, and regulations
• Collect HR compliance paperwork / documentation, and manage employee document digitally.
• Own one or several regional HR processes, and coach other HR Services employees on those processes
• Collaborate with global HR services to improve process efficiency and stakeholder experience.
• 3 to 5 years of experience in HR services and administration, with an understanding of HR practices and polices
• Advanced Microsoft Office skills
• Experience working according to service level agreements in a customer driven environment
• Experience with SuccessFactors HR Information System is required
• Experience with report creation in SuccessFactors is preferred
• Experience with case management tools such as SharePoint, ServiceNow is preferred

Application Instructions

In order to consider your application, we require your application to be submitted via our online applicant portal. In addition to uploading your CV, we recommend writing a cover letter to tell us more about why the position is of interest to you.

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion : we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning : we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility : we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

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