HR & Payroll Outsourcing Lead — Client Success

AccountStaff; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading human resources outsourcing firm in Singapore is seeking a Client Relationship Manager to oversee the delivery of HR and payroll services. You will be responsible for managing client expectations, ensuring compliance with local laws, and providing advisory support. The ideal candidate must have a bachelor’s degree and at least 5–6 years of HR and payroll experience. The role requires strong analytical and client management skills with immediate impact on service excellence.

Qualifications

• At least 5–6 years of HR and payroll experience.
• Proven experience in HR outsourcing, shared services, or consulting environments.
• Strong knowledge of Singapore Employment Act, CPF, IRAS, MOM regulations.

Responsibilities

• Serve as the main point of contact for assigned clients on all HR and payroll outsourcing matters.
• Oversee the full spectrum of HR administrative services for client organizations.
• Manage the end-to-end payroll processing for multiple clients.

Skills

Interpersonal skills

Client relationship management

Analytical skills

Problem-solving skills

Communication abilities

Education

Bachelor’s degree in Human Resource Management, Business Administration, Accounting, or related field

Tools

HRIS and payroll software

Job description

A leading human resources outsourcing firm in Singapore is seeking a Client Relationship Manager to oversee the delivery of HR and payroll services. You will be responsible for managing client expectations, ensuring compliance with local laws, and providing advisory support. The ideal candidate must have a bachelor’s degree and at least 5–6 years of HR and payroll experience. The role requires strong analytical and client management skills with immediate impact on service excellence.