Housekeeping Supervisor

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading luxury hotel in Singapore is seeking a Housekeeping Supervisor to manage day-to-day operations ensuring the highest cleanliness standards. The ideal candidate will have at least 2 years of experience in hospitality, strong cleaning knowledge, and excellent interpersonal skills. Duties include assigning tasks, inspecting guest rooms, and training staff. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 2+ years experience in hospitality industry.
• Knowledge of cleaning techniques and chemical handling.
• Ability to perform shift work.

Responsibilities

• Direct and control housekeeping operations to maintain cleanliness.
• Allocate work assignments to staff efficiently.
• Inspect guest rooms and report discrepancies.
• Conduct training sessions to meet employee needs.

Skills

Interpersonal skills

Cleaning techniques knowledge

Professionalism

Job description

SCOPE

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness. He/She will assist with the allocation of task and special assignment to the housekeeping team and will check and inspect guest rooms and the turnover of spaces to ensure guest satisfaction.

OVERALL OBJECTIVES

• Allocate and direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Attend daily briefings and take note of VIP arrivals and the special attention items for the guests.
• Conduct briefings with the room attendants and ensure they execute the special requests.
• Check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
• Conduct monthly training sessions with existing employees in order to meet the identified training needs.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
• To ensure sufficient linen and guest supplies for room attendant use on his/her assigned floors.

REQUIREMENTS

• Positive, friendly, professional and confident, with good interpersonal skills.
• Minimum 2 years of relevant working experience in hospitality industry.
• Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
• Able to perform shift work.