Housekeeping Supervisor

Paris Baguette Singapore; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A hospitality management company in Queenstown, Singapore is seeking a Housekeeping Supervisor. You will oversee housekeeping operations, manage team performance, and ensure compliance with cleanliness standards in guest accommodations. A diploma in Hospitality Management and at least three years of relevant experience in hotel management are required. Strong leadership and communication skills are essential for this full-time role.

Qualifications

• At least three years of experience in a reservations management role in the hotel industry.
• Strong knowledge of hotel reservation systems.
• Understanding of revenue management principles and inventory distribution.

Responsibilities

• Plan resources and allocate work assignments to team members.
• Supervise work performance to ensure cleaning and maintenance are carried out properly.
• Inspect rooms and public areas to ensure cleanliness standards.
• Resolve guests' concerns and feedback.

Skills

Team leadership

Strong organizational skills

Conflict resolution

Excellent communication skills

Multitasking abilities

Education

Diploma/Degree in Hospitality Management

Tools

Microsoft Office

Hotel reservation systems

GDS

OTA channels

Job description

UE Park Avenue International Pte Ltd – Queenstown

UE Park Avenue International Pte Ltd is hiring a Full time Housekeeping Supervisor role in Queenstown, Singapore. Apply now to be part of our team.

Requirements for this role

• Flexible hours available

Core Responsibilities

• Plan resources and allocate work assignments to team members
• Organise work activities for shift commencement and completion
• Supervise work performance to ensure cleaning and maintenance are carried out in accordance with organisational procedures and standards
• Inspect rooms and public areas to ensure cleanliness level conforms to organisational standards
• Monitor turnover of rooms to ensure housekeeping efficiency
• Coordinate the maintenance of rooms, public areas and housekeeping equipment
• Maintain inventory of housekeeping supplies and equipment
• Resolve guests' concerns and feedback
• Propose improvements to enhance operational efficiency and guest experience
• Implement innovation, improvement and sustainability plans for continuous improvement
• Monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
• Identify and monitor signs of potential security threats for appropriate follow-up
• Execute response and recovery actions during emergency situations
• Implement loss and risk prevention policies and procedures
• Generate and interpret operations reports for management reporting
• Provide coaching and feedback to improve team performance
• Identify training needs and implement training plans to enhance team capabilities
• Monitor team performance and provide feedback for improvement

Requirements

• Diploma/Degree in Hospitality Management or equivalent.
• At least three years of experience in a reservations management role in the hotel industry.
• Strong knowledge of hotel reservation systems.
• Understanding of revenue management principles and inventory distribution.
• Proficiency in Microsoft Office and reporting tools.
• Familiarity with GDS (Global Distribution Systems) and OTA (Online Travel Agencies) channels.
• Ability to lead, train, and motivate a team.
• Strong organisational and multitasking skills.
• Excellent verbal and written communication skills.
• High level of professionalism, discretion and emotional intelligence.
• Strong critical thinking skills and conflict resolution abilities.

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