Housekeeping Manager

HOSPITALITY RESOURCE SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality firm in Singapore is seeking a Housekeeping Manager to lead a team ensuring excellent guest service and room readiness. Candidates should have a degree and at least 5 years of experience in hotel housekeeping. Strong leadership and interpersonal skills are essential. The role requires attention to detail and ability to work flexible hours including nights and holidays.

Qualifications

• Minimum 5 years’ experience in hotel housekeeping.
• Knowledge of proper cleaning techniques.
• Able to work on weekends and public holidays.
• Able to work night shift.

Responsibilities

• Plan and assign rooms and public areas to be cleaned.
• Supervise room attendants in maintaining cleanliness.
• Respond to guest requests and concerns promptly.
• Inspect guest rooms to ensure cleaning standards.
• Ensure floor pantries are equipped with supplies.

Skills

Interpersonal skills

Attention to detail

Leadership skills

Teamwork

Education

Degree Holder

Job description

Job Description

1. The Housekeeping Manager prepares and checks the readiness of rooms. He/she leads a team of room attendants and supervisor in delivering excellent guest services and product to the guests.

Job Responsibilities

• Plan and assign rooms and public areas to be cleaned.
• Supervise the room attendants and supervisors in maintaining the cleanliness of rooms and public areas.
• Respond to and follow through guest requests and concerns promptly.
• Inspect guest rooms and public areas to ensure cleaning is carried out in accordance with hotel service standards.
• Ensure all floor pantries are equipped with necessary supplies.
• Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Evaluate records to forecast department’s manpower requirements.
• Advise housekeeping and front office team members on rooms’ status.
• Coach and counsel team members on work performance.
• Ensure clear and effective communication between housekeeping and other departments
• Report any damage and maintenance defects to the Engineering Department for rectifications.
• Perform daily checks to ensure no linen or equipment abuse.
• Assume cleaning responsibilities when required.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Perform related tasks as assigned.

Job requirements

• Degree Holder
• Minimum 5 years’ experience in hotel housekeeping
• Knowledge of proper cleaning techniques
• Possess good interpersonal and communications skills
• Attention to detail, and able to work within the minimum time
• Strong leadership skills to teach and manage team members
• Ability to work both independently and in a team
• Able to work on weekends and public holidays
• Able to work night shift