Housekeeping Coordinator

Marina Bay Hotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking individuals for housekeeping roles. Responsibilities include answering calls in the Housekeeping office, coordinating guest requests, managing early arrivals and special requests, and maintaining accurate records. This role requires effective workload evaluation and following directions from the Housekeeping Manager. Applicants should be skilled in guest service and organization.

Responsibilities

• Answer all telephone calls coming into the Housekeeping office.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs’ special requests by providing updates on priority rooms.
• Update credits/rollaway beds and baby cots delivery charges sheet daily.
• Record late/absent employees on attendance sheet.
• Monitor occupancy status of guest rooms constantly.
• Coordinate Lost & Found with the Security Department.
• Maintain accurate records of all receivables into the department.
• Evaluate shift assignments and prioritize work load.
• Follow Housekeeping Manager’s direction and call in employees if necessary.
• Ensure timely delivery of letters and packages with regular record keeping.

Job description

Duties and Supporting Responsibilities

• Answer all telephone calls coming into the Housekeeping office.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Managers on priority of rooms needed.
• Update additional credits/rollaway beds and baby cots make up and delivery charges sheet daily on either shift.
• Record all late/absent employees on designated attendance sheet.
• Monitor occupancy status of guest rooms on a constant basis.
• Coordinate Lost & Found with the Security Department.
• Maintain accurate record of all receivables into the department.
• Evaluate shift assignments and prioritize work load.
• Follow Housekeeping Manager’s direction and call in employees, if necessary.
• Ensure all letters and packages are delivered in a timely manner and records are kept regularly.