Housekeeper (Hilton Singapore Orchard)

Hilton; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading global hospitality company seeks a Housekeeper in Singapore to supervise guest floor operations and maintain high service standards. The ideal candidate will have a minimum of 3 years in supervisory roles within the housekeeping department and possess strong training and leadership skills. Responsibilities include ensuring cleanliness and service quality, supervising team members, and enhancing operational procedures. This full-time position offers the opportunity to work in a dynamic environment that values guest satisfaction.

Qualifications

• Minimum of 3 years in supervisory positions in the Housekeeping department.
• Strong training and leadership skills.
• Good knowledge of guest floor areas.

Responsibilities

• Supervise and control all guest floor operations.
• Deliver high-quality service to guests.
• Ensure guest floor areas are clean and well maintained.
• Handle and record guest supplies and items.

Skills

Training

Leadership

People management

Guest orientation

Interpersonal skills

Attention to detail

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Position Statement

The Housekeeper assists the Assistant Executive Housekeeper in the operation of the guest floor section and/or the designate area. This role acts as the Assistant Executive Housekeeper in his/her absence.

Responsibilities

• Work closely with the Front Office team to ensure correct room status at all times.
• Maintain good working relationship and communication with other departments.
• Ensure the work at guest floor areas are according to the department’s procedures and that guest floor areas are clean and well maintained.
• Deliver high quality service to guests.
• Perform daily room allocation; ensure the rooms are assign out according to business need.
• Personally set up and inspect VIP rooms.
• Offer personalized service and assistance for regular and long stay guests.
• Ensure guests’ needs and reasonable requests are met.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints promptly.
• Ensure proper handling of lost and found items.
• Responsible for key controls of guest floors and the master key control.
• Supervise and control all guest floor operations, supporting and supervising the supervisors or attendants in their work, and provide assistance if required.
• Handle and record guest supplies including guest on loan items and conduct monthly inventories and related reports.
• Communicate with Food & Beverage department on minibars in guestrooms related, and ensuring food and beverages are safe for consumption.
• Supervise the daily attendance of team members and outsourced contractors.
• Submit monthly room cleaning credit reports for guest floor by team members and outsourced contractors.
• Train, motivate and evaluate team members work performance.
• Understand basic knowledge of hotel operating systems, to be able to perform daily tasks, assist guest inquiries and able to offer a first problem resolution to the guest.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.

Qualifications

• Minimum of 3 years in supervisory positions in the Housekeeping department.
• Possess strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.
• Possess quality improvement skills.
• Good knowledge of all housekeeping areas, i.e. guest floor areas.
• Actively listen to others and build on good ideas.
• Effectively understand and utilize resources.

Company Overview

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Singapore Orchard

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Housekeeping and Laundry