Hotel Receptionist - Little India / 5 days [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel management recruitment agency in Singapore is seeking a Receptionist to provide excellent check-in and check-out services. Responsibilities include handling guest complaints, managing reservations, and coordinating with other departments to ensure a high level of service. The ideal candidate should have strong customer service skills and a proactive approach to hospitality. This position requires working 4 days on and 2 days off with shifts from 7am to 7pm or 7pm to 7am.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Carry out completion of the registration process by retrieving and inputting information.
• Handle and resolve guest complaints and special requests professionally.
• Ensure adherence to hotel policies at the Hotel Reception counters.
• Handle enquiries and reservations via various channels.
• Perform front desk cashier duties properly.
• Prepare shift reports for submission to accounts.
• Coordinate with other departments in hotel operations.
• Maintain high standards of service and hospitality.

Job description

WhatsApp: [phone] (Kyler)
Email: [e-mail]

• Salary: $2000 - $2400
• Working days: 4 days ON & 2 days OFF (including weekends)
• Working hours: 7am to 7pm/ 7pm to 7am
• Working location: Little India

Job Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683