Hotel Receptionist

HOTEL YAN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hotel in Singapore is seeking a Receptionist to ensure guest comfort by managing room amenities and providing assistance. The role requires fluent English communication skills, strong interpersonal skills, and the ability to work in a fast-paced environment. Candidates must be able to work on rotating shifts, including weekends and public holidays.

Qualifications

• Pleasant disposition with good interpersonal skills.
• Fluent English communication ability.
• Ability to use the current computer system.

Responsibilities

• Ensure room amenities are sufficiently supplied.
• Assist guests and perform service recovery.
• Answer incoming calls and connect properly.
• Handle guest check-ins/check-outs.

Skills

Communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Job description

Roles of Receptionist

• To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort
• Offers all possible assistance to guests, performs Service Recovery when necessary
• Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures
• Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made
• Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check‑in /check‑out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty
• Perform other duties as assigned by the Supervisor or the Management

Requirements

• Singaporean/PR preferred
• Able to work on rotating shifts, including weekends and public holidays
• Ability to write and communicate in fluent English
• Ability to use organisation's current computer system
• Pleasant disposition with good interpersonal skills
• Able to work in a fast‑paced environment