Hotel Operation Manager

Cwcs Pte. Ltd.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A cleaning service company in Singapore is looking for an Operations Manager to oversee daily operations across various sites. The ideal candidate will coordinate cleaning tasks, lead teams, manage client relations, and handle administrative reporting. Applicants should preferably have a degree and a minimum of 3 years of relevant experience. Strong leadership, communication, and problem-solving skills are essential. The position requires flexibility to work shifts, weekends, and holidays as needed.

Qualifications

• Minimum 3 years of experience in cleaning, hotel housekeeping, or service operations.
• Able to work independently and handle multiple tasks under pressure.
• Possess a valid Class 3 driving license (advantage).

Responsibilities

• Coordinate and manage daily cleaning tasks across multiple sites.
• Lead, train, and support supervisors and cleaning staff.
• Act as the main point of contact for clients regarding operational matters.
• Manage inventory, cleaning materials, and equipment usage.

Skills

Leadership

Communication

Problem-solving

Independence

Multi-tasking

Proficiency in Microsoft Office

Education

Degree or equivalent qualification

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Operations Management

Coordinate and manage daily cleaning tasks across multiple sites (offices, malls, condos). Ensure sufficient manpower and proper scheduling for each project. Conduct site inspections and quality checks to ensure service standard are met. Resolve operational issues promptly, including urgent or after‑hours situations. Conduct performance appraisals and address disciplinary issues. Recruit, train (On‑the‑Job Training), motivate, and provide coaching to cleaning teams.

Staff Supervision

Lead, train, and support supervisors and cleaning staff to perform effectively. Ensure proper attendance, discipline, and adherence to company policies. Provide on‑the‑job coaching and monitor staff performance regularly. Support recruitment and deployment of new cleaners.

Client Relations

Act as the main point of contact for clients regarding operational matters. Handle client feedback and complaints professionally and promptly. Build and maintain strong relationships with clients to ensure satisfaction and retention. Conduct regular site visits and communicate updates to management.

Administration & Reporting

Manage inventory, cleaning materials, and equipment usage. Track operational costs and ensure efficiency. Prepare daily/weekly reports on manpower deployment, job completion, and service quality. Support management in planning for company expansion or new contracts.

Requirements

• Deg ee or equivalent qualification preferred.
• Minimum 3 years of experience in cleaning, hotel hotel housekeeping, or service operations.
• Strong leadership, communication, and problem‑solving skills.
• Able to work independently and handle multiple tasks under pressure.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Possess a valid Class 3 driving license (advantage).
• Must be willing to work 6 days per week and be on standby for urgent operations.
• Must able to work shift work, weekends and public holidays (if operation needed).