Hotel Manager

Private Advertiser; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A renowned airport hotel in Singapore seeks a Hotel Manager to oversee operations and drive profitability at Changi Airport. The successful candidate will have a strong background in hotel management, excellent leadership skills, and experience in revenue optimization. Responsibilities include developing strategies for revenue growth, maintaining high service standards, and leading rebranding efforts. The role demands a minimum of 7 years in hotel management, with at least 3 years in an airport or upscale setting, making compliance with local regulations essential.

Qualifications

• Minimum 7 years of hotel management experience, with 3 years in leadership within airport or upscale hotels.
• Extensive understanding of Singapore hospitality regulations.
• Proven track record in revenue management and cost control.

Responsibilities

• Develop and execute revenue strategies to maximize hotel profitability.
• Ensure high service standards and compliance with airport protocols.
• Lead rebranding and relaunch initiatives.

Skills

Inspirational leadership

Effective communication

Organizational skills

Data-driven decision making

Education

Bachelor’s Degree in Hospitality Management or Business Administration

Job description

Job Purpose

The Hotel Manager is responsible for leading the overall operations and commercial performance of the newly repositioned airport transit hotel at Singapore Changi Airport. This role focuses on driving sustainable profitability through effective revenue optimisation, cost management, and operational excellence, while ensuring a consistently high-quality, guest-centric experience. The Hotel Manager will lead and develop a diverse team, implement efficient processes, and adapt to the fast-paced dynamics of airport operations, in a manner that aligns with fair and inclusive employment practices.

Key Responsibilities

1. Revenue Management & Commercial Strategy

• Develop and execute strategies to maximize revenue across rooms, F&B, and ancillary services, leveraging airport passenger flow and transit trends.

• Implement dynamic pricing, inventory controls, and distribution strategies to optimize Gross Operating Profit (GOP), Revenue Per Available Room (RevPAR), and Average Daily Rate (ADR).

• Achieve or exceed annual financial targets including revenue, GOP, and RevPAR targets.

• Prepare and manage departmental budgets, forecasts, and cost controls.

• Collaborate with relevant stakeholders to plan and manage capital expenditures (CAPEX) and ensure optimal return on investment (ROI), while supporting transparent and effective decision-making processes.

• Monitor market demand, competitor performance, and aviation travel patterns to adjust pricing and packages proactively.

2. Cost Management & Operational Efficiency

• Drive cost optimization initiatives across all departments while maintaining service quality standards.

• Implement strict budgetary controls, procurement efficiencies, and labour productivity measures.

• Regularly review financial (P&L) statements to identify opportunities for operational efficiencies and margin improvement.

3. Operational Leadership

• Oversee all hotel operations, ensuring service standards, safety, reliability, efficiency, and compliance with airport protocols.

• Develop and maintain standard operating procedures suitable for continuous 24/7 airport operations, ensuring quick turnaround and seamless guest experience.

• Maintain exceptional service standards by monitoring and improving guest satisfaction scores and service quality metrics.

• Foster a guest-centric culture that blends personalised service with operational efficiency.

• Maintain high standards of safety, security, and service excellence.

4. Brand Leadership and Repositioning

• Lead the rebranding and relaunch process, ensuring alignment with new brand standards and guest experience design.

• Collaborate with marketing, operations, and design teams to ensure brand storytelling consistency.

• Act as brand ambassador, ensuring all touchpoints deliver a consistent and memorable experience.

5. People and Culture Leadership

• Lead and coach a high-performing team committed to service excellence.

• Drive engagement, learning, and retention through inclusive leadership.

• Partner with Human Resources to recruit, onboard, and train talent aligned with brand values.

6. Compliance and Sustainability

• Ensure compliance with Singapore labour regulations, safety requirements, and airport operational policies.

• Maintain crisis management and emergency response readiness.

• Conduct regular safety audits and ensure operational readiness.

• Promote sustainability practices including energy efficiency and waste-management initiatives.

• Support corporate responsibility activities and community engagement programmes.

Job Specifications

Qualifications & Experience

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.

• Minimum 7 years of hotel management experience, with 3 years in leadership within airport or upscale limited-service hotels.

• Extensive understanding of Singapore hospitality regulations.

• Proven track record in revenue management and cost control, delivering strong GOP and profitability.

• Excellent financial management skills, including budget planning and P&L analysis.

• Proven experience in brand rebranding or repositioning initiatives.

Skills & Attributes

• Inspirational leadership and team-building skills.

• Effective communication and stakeholder management skills.

• Highly organized, proactive, and data-driven.

• Ability to balance service standards with operational efficiency.

Languages

• Fluent in English (written and spoken).

• Additional language proficiency is an advantage for guest communication.

Performance Indicators

• Achievement of financial targets (GOP, RevPAR, ADR).

• Cost efficiency improvements year-on-year.

• Guest satisfaction above brand benchmark.

• Employee engagement scores consistently meeting or exceeding company benchmarks.

• Completion of rebranding initiatives on time and within budget.

• Recognition as a leading transit or lifestyle hotel at Changi Airport.